Connecting your smart home devices with virtual assistants like Amazon Alexa and Google Home can make your life easier. You can control almost every single one of your smart devices using one application. You also have to option of setting up different routines to personalize your smart devices.
These virtual assistants are quite reliable and will rarely run into issues. Recently, a lot of complaints have been recorded about users not being able to get their TP-Link devices to work with Amazon Alexa. This is why we will be going over some troubleshooting methods that can help you fix this issue.
How to Fix Alexa TP-Link Not Responding?
- Resync Devices
If you’re able to get the smart devices to work using the KASA smart app but they appear as unresponsive on the Alexa app, then you should try resyncing the smart devices with your Alexa application again. If you’ve recently changed the account password on your KASA smart account then there is a high chance that it is the primary reason why you’re running into this error.
To resync the smart devices with your Alexa app you just need to go log in to your Amazon account using your computer. From there you need to sign out of your KASA skill by just disabling it. Once that is done you can easily add the skill again and put in the new credentials. The devices will resync with the Alexa app and you will be able to control them remotely.
- Check Commands
Sometimes, users are unsure about the exact device name that they have set in the Alexa app. This is why they’re not able to get the devices to respond, mainly because they’re just calling out the wrong names. If you’re in a similar situation then we recommend that you create a group of all of your TP-Link devices in the Alexa app and then give them the name you want to use to access the devices. This will ensure that the Alexa app knows which devices to access when you give a certain voice command.
- Update Application
Sometimes, an outdated version of the application can also cause users to run into similar errors. So, if you’re not able to get your devices to work with the Alexa app we recommend that you go to the app store and download the latest update on your mobile phone. Cleaning the app cache can also help you overcome minor bugs. So, make sure to give that a try if updating the application does not fix the issue at hand.
- KASA Support
Lastly, you should try contacting the KASA support team if you’re not able to get your smart devices to work with the mobile app. This will ensure that you receive help from trained professionals who can guide you effectively through several troubleshooting methods. So, all you have to do is send them an email explaining your issue. Afterward, just wait for their response and follow their every instruction to maximize your chances of fixing the problem.