Amazon is a popular online marketplace where you are allowed to buy all kinds of stuff. They are also known for providing other solutions for smart homes, and entertainment applications.
One of their most-used products worldwide is the Amazon echo. Alexa is a virtual voice assistant AI that is installed mostly on a device called Amazon Echo. There are different kinds of Echo devices that are used for different purposes. The biggest advantage of using Amazon Echo devices is that it makes using all of your smart home applications so much easier by giving you voice control.
Alexa App White Screen
A companion app is installed on your phone that is mainly used to control how Alexa functions. You also get access to Alexa’s settings using the app. Unfortunately, we have seen plenty of reports made by users that their Alexa app gets stuck on a white screen.
Today, we will be taking a look at this issue and exploring a few ways on how you can successfully fix this issue. So, if you are also facing a similar issue, then we suggest you follow the steps mentioned below:
- Download and Install Android WebView App
This is one of the main reasons why you may be facing this issue. Simply put, Android WebView allows you to view web pages on your android phones without any issue.
This is why we recommend you download and install the Android WebView app from Google Play Store. If you already have it installed on your phone, then try updating the app. We won’t promise you anything, but this should help you fix the issue. If this does not do anything at all, then skip this step and move on to the next mentioned step.
- Disconnect from your VPN
Another reason why you may face this issue is that you have turned on a VPN on your phone. Using a VPN may disrupt the functioning of the VPN app. Many users have actually reported that they managed to fix the white screen issue after simply disconnecting from their VPN.
This is why we suggest you look if there is any VPN turned on your device. If that is so, then simply disconnect the VPN. Make sure you properly disconnect and exit from the VPN.
The Bottom Line
Following are the 2 steps that you can use to fix the Alexa app white screen. Make sure you follow each of the steps properly. If you are still facing the issue, then we suggest you contact customer support. The support will reach you as soon as they can and will let you know why you are facing the problem.
After opening alexa app i get a white screen. VPN is off and I have an Apple phone.