Kasa is a popular company that offers you a simpler way of leading your life. They provide a wide variety of smart products, each aimed at giving you more control over your smart house.
The best part about using Kasa is that it is designed to be incredibly simple. For instance, most smart devices require you to get other hubs and accessories in order to work properly. However, with Kasa, you only need to have a Wi-Fi connection. Once you have that, you can set up a Kasa device in your house in an instant.
How To Fix Kasa App Not Working?
All smart devices require you to install a smart app on your phone as well. Through this app, you can control the said device. However, the problem is that most of these users have been facing an issue where their Kasa app is not working.
Due to this reason, they can’t properly configure or control their devices remotely. As a result, plenty of users are frustrated. Today, we will be taking an extensive look at this issue. We will be listing you a number of ways on how you can successfully fix this.
- Reset the Device
The first way through which you can troubleshoot this issue is by simply resetting this device. The procedure of resetting should differ according to the device being reset. You can refer to the user manual of the device for the procedure.
However, if you aren’t able to even load your app on the phone, then you may want to delete the cache and data files of the app. If that does not work, then perform a fresh reinstall of the application on your phone.
- Use a 2.4GHz Wi-Fi Network
Another thing you need to make sure of is that you are using a 2.4GHz encrypted network. This is very important as Kasa devices and app do not support 5GHz Wi-Fi network.
In order to change back to the 2.4GHz network, you will have to access your router’s settings. You should find the setting to swap under Wi-Fi settings.
- Additional Troubleshooting
A few other things that you can try is to use a different smartphone to access the Kasa app. It could be that your phone is outdated and is causing issues with the Kasa app.
You can also try connecting to a different network than the one that you are currently using.
- Contact Support
Your final option would be to contact the support team. You have to issue a complaint that you cannot use the Kasa app. Someone from the support team should reach out to you shortly after with a bunch of solutions.
The Bottom Line
Is your Kasa app not working? Kindly refer to the 4 steps mentioned above. Following them should help you resolve the problem without any further complications.