3 Common Kasa Smart Plug Problems (Troubleshooting)

common kasa smart plug problems troubleshooting
common kasa smart plug problems troubleshooting

Kasa smart offers you reliable smart home products at affordable prices. The setup process is quite easy and customers don’t have any difficulty setting up their devices. You just have to connect the smart plug to power and link your home appliances with it.

You can also connect the smart plug with Alexa to control your appliances remotely. They are energy efficient and you can even schedule these switches to turn off or on at the specified time.

Kasa Smart Plug Problems (Troubleshooting)

Kasa products are known for their reliability but sometimes even the best products can malfunction. Let us go through a few common Kasa smart plug problems and how you can easily troubleshoot them.

  1. Kasa Smart Plug Not Turning On

If you’re having trouble getting your Kasa smart plug to power on then there is likely some issue with your power outlet. A faulty outlet will not supply your smart device with the proper flow of electricity. This is one of the reasons why your smart plug is not turning on.

The first thing you have to do is double-check whether or not the power outlet is working properly. You can easily do so by plugging in other appliances to see if they turn on. You can also use a multimeter to check the voltage. You can also try replacing the power outlet and then turn on your smart device to see if that fixes the problem for you.

In case the power supply is working properly but your plug is still not turning on, then it is likely that your smart device got damaged during shipping. In which case you should immediately contact your supplier and demand a replacement order.

  1. Not Working with Alexa

One common issue with these smart devices is that sometimes they won’t work properly with Alexa. Either the Alexa app won’t recognize your device or your device status will be shown as offline even though it is powered on.  Luckily, most of the time it is a minor bug. You can potentially sort out this issue by following the mentioned fixes.

Usually, due to the connection getting dropped at some point in the day your smart device may show offline in the Alexa app. First of all, you need to power cycle your device in case it did not boot up correctly. You can do so by simply unplugging the Kasa smart plug and plugging it back in. if that does not work then remove the device from the Alexa app and rediscover it after the power cycle process.

After doing all that if your device is still not working with Alexa then you should try reinstalling the app or clearing the app data. You can do so by simply going into settings and then app settings. From there click on the app and navigate to storage options. Tap Clear all data and then launch the app from your home screen. Log in to your account and check the status of your smart device.

  1. Network Error

Another very common issue that most customers run into is getting their smart plug connected to their home network. Majority of the time this issue is because customers are not aware that their device cannot connect to a 5.0GHz bandwidth connection.

So, the most probable fix for this issue is to switch your network bandwidth to 2.4GHz and try to connect to the network again. You can do so by going into the admin control panel for your router through the web interface. After that just go into setting and switch the Wi-Fi Channel from 5GHz to 2.4GHz. This will allow your device to connect to your Wi-Fi without any issues.

If you’re still having trouble getting your smart device to connect to Wi-Fi then check the signal strength. Usually, after initially setting up the smart plug customer take it out of the effective range of your home network and then get surprised when they can’t get the smart plug to work. If your signal strength is weak, you’ll most definitely run into these connection errors. So, move your Wi-Fi router within the effective range of your smart device.

For any further issues you can contact the customer support team and they can help you resolve whichever issues you’re facing more effectively.

10 thoughts on “3 Common Kasa Smart Plug Problems (Troubleshooting)”

  1. I can’t get the KP115 to link to my network. No answers have helped. I followed the instructions in the app, still no luck. FAQs don’t answer my needs. I’m pretty frustrated with the whole thing.

  2. I’ve installed my Kasa smart plug when I switch the plug off and on using the app on my phone it clicks off the light goes out but it does not cut the power to my lamp. What’s the point of that?

  3. I keep having my three devices disconnect from the internet. I seem have to start all over to reconnect them. Is there a quicker way to reconnect and what if I am on vacation? Is there a way to reconnect remotely. I have lights set up on the devices for security and Christmas lights.

  4. My devices have been taking a long time lately to respond- quite often they time out before I’ve connected to them. My WiFi connections are ok. The app itself seems to be slow. I’ve got devices in two different houses and the problem is common across the board. What’s up?

    • i am having similar issues in the last few week. I bought a 4 pack of kasa mini plugs and have had connection issues with all of them while I have kasa plugs purchased previously that are working just fine. In fact if I move the plug I move the problem. Have tried all I know to do. The problem plugs will work from the kasa app but with a delay–they all are tagged as ‘local’ in the kasa app.

      • I just got these myself and not happy. I was away from home a few towns away and all of a sudden only one plug was working. I get home and now two plugs are ok and the third I am told that says ‘local only’ means only if I am home????? They are going back

  5. My problem is it connects and then gives me this message…
    Something came up. The application has cancelled the request to choose a device.

    I’ve checked everything I can, I have multiple plugs that have worked and can’t understand what’s wrong. suggestions?


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