11 Common Enbrighten Metal Box Smart Switch Problems Troubleshooting

Common Enbrighten Metal Box Smart Switch Problems Troubleshooting
Common Enbrighten Metal Box Smart Switch Problems Troubleshooting

The Enbrighten Metal Box Smart Switch is designed to make smart home technology simple to operate and accessible to users of all ages.

It is compatible with any single-pole switch or outlet that is already installed in your home.

Despite the excellent functionality of the device, there are a few common issues that users run into when using the device.

You should be aware of these problems and the ways to fix them before they occur so that you can avoid any inconvenience they cause.

Common Enbrighten Metal Box Smart Switch Problems Troubleshooting

This guide will cover 11 issues and their solutions so that you do not experience any hiccups or downtime with your new Enbrighten Metal Box Smart Switch.

This will allow you to get the most out of your investment in smart home technology and ensure that you get the most value possible from it.

  1. Understanding The Common Problem

identify problem

If you plug in your Enbrighten Metal Box Smart Switch and it doesn’t function, the most likely cause of this issue is that you haven’t done it correctly; thus, you should try turning the switch on and off.

If you don’t have a neutral wire attached to your breaker box or if your outlet is a GFCI, it won’t work either of those things, either (Ground Fault Circuit Interrupter).

If that isn’t the problem, you should check that there isn’t any dust or debris on the power pins, and then try disconnecting it and plugging it back in again.

If none of these methods works, you should get in touch with customer care so they can help you.

  1. Delayed or No Response

If you have noticed that the device is responding slowly, then it is conceivable that you are presently experiencing this issue because of signal problems.

no response

In this situation, it is likely that you are currently encountering this issue because you are having signal problems.

To put it another way, it’s possible that the trouble you’re having is because to the weak signal strength that you’re getting.

Therefore, in order to resolve the problem, you will need to ensure that the device in question is not situated at excessive distance from the router.

In addition to this, check to be that your Wi-Fi signals are not being disrupted by anything else.

  1. Not Being Able To Connect To The Internet

Internet may be Enbrighten Metal Box Smart Switch is a light switch that is equipped with Wi-Fi and may be operated from a mobile device, laptop, or tablet computer.


This enables you to control your lights from a distant location regardless of where you are in the globe.

There is a wide range of potential causes at play here if you are unable to establish a connection to the internet.

First things first, check to see that the wireless router is turned on and operating normally. The second step is to check that the password for your network is the same as it should be.

Third, check to see whether the place from which you are attempting to connect has a blocked signal. Metal structures and tall trees are examples of things that might create this difficulty.

Finally, if you’re still having problems connecting to the internet, try restarting both your modem and your router to see if that helps!

  1. The Switch Not Responding To The App

enbrighten app

If you are experiencing difficulties with the switch not responding, the first thing you should do is make sure that it is charged.

Before you begin working on the next procedures, it is highly recommended that you plug it in for a few hours.

When the battery on your Enbrighten Metal Box Smart Switch is fully charged, you should try shutting off the Wi-Fi and restarting the app (if your phone or tablet has an unresponsive touchscreen, turn on airplane mode).

If it doesn’t work, try resetting the switch by turning it off and then on again. If that still doesn’t work, try resetting the switch.

  1. Not Being Able To Control The Switch From The App

Application Error

Enbrighten Metal Box Smart Switch is a device that controls lights and electrical devices. Not being able to control the switch from the app, or set up a new switch, can be frustrating.

Here are some things you can do if this is an issue for you

  • Check your Wi-Fi connection: You will need a strong signal in order to use the app to control the switch. Make sure your router is close by and has good coverage in the area of the switch.
  • Try turning off the switch before turning it on again: If you are having trouble with setting up your device via the app, try switching off and on again so that it connects to the network.
  • Restart the phone: Sometimes resetting your phone will fix any problems with connecting to the internet or setting up through the app
  • Turn off Location Services: Disabling location services may help fix any issues when trying to connect wirelessly with a metal box smart switch.


It’s also possible that there’s too many wireless signals interfering with your own, but the solution for this problem varies based on where you live and what type of building you live in.

For example, buildings with large windows may have more wireless signals coming in than buildings made out of steel or concrete. In these cases, covering windows could make a big difference!

  1. The Switch Not Working With Amazon Alexa

When connecting devices that rely on Wi-Fi rather than Bluetooth, Amazon sometimes has connectivity issues.


Make sure that you go into the settings of your Alexa app, if you haven’t already done so, and add Enbrighten as an extra voice control skill.

  1. Can’t Get It to Work Properly

Check out these troubleshooting steps from the manufacturer before calling customer service.

  • Confirm if the power adapter has been unplugged.
  • Remove any extension cords from between the metal box and light switches
  • Ensure that a breaker isn’t tripped

customer support

  • Call customer service for help as a last resort! Customer service representatives are available 7 days per week and there is no wait time because they are available via chat.
  • They’re happy to assist with any questions or issues you might be experiencing.
  1. The Switch Not Working With Google Home

Enbrighten Metal Box Smart Switch Google Assistant and Amazon Alexa provide the most optimal support for Smart Switch.

Check to see if the control of your switch is being handled by one of these two services.

Google home

It’s conceivable that you have an excessive number of devices connected to your Wi-Fi network, which might result in problems with the execution of voice commands.

You might try relocating your router closer to the smart home product or turning off other devices that are connected to your network.

If this does not work, you may try connecting an Ethernet connection straight from the router to the smart home gadget you are attempting to use. If you are still having trouble, you can reach us at

  1. The Switch Not Turning On Or Off

Enbrighten Metal Box Smart Switch is the most recent advancement in the field of smart home technology; yet, there are several issues that are rather prevalent with the switch itself.

Fortunately, there are also some simple solutions for these problems. The fact that the switch does not turn on or off is the first issue that has arisen.

low battery

Typically, this is caused by a low battery, and all that has to be done to fix it is to swap out the old battery with a new one and then reset the device.

If you look at the green light on your switch, which will either be solid or flickering depending on whether or not the switch has power, you will easily be able to determine whether or not this is the case.

If you notice that your metal box does not have any power, remove its batteries and then replace them before plugging it back into the main socket.

Changing the batteries in your metal box to fresh ones will tell you whether or not the problem was caused by a faulty electrical component or just a dead battery.

  1. The Switch Not Syncing With The App


If your switch is not syncing, it is likely because the Wi-Fi signal needs to be improved. Here are a few ways to improve your Wi-Fi signal:

  • Move the box close to the router
  • Use a power outlet that is near the router
  • Keep other electronics away from the receiver (especially microwaves and cordless phones)
  • Consider getting a wireless repeater or extender for larger homes
  1. The Switch Randomly Shutting Off or Restarting

restart device

First make sure that you’re using the correct voltage setting for your home’s system by following this guide on how to set up your Enbrighten.

Secondly, make sure there is no load exceeding 1600 watts plugged into the device at any given time.

Thirdly, if the wiring in your home is older than 25 years old, we recommend replacing them with new wiring in order to avoid overloading circuits.

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