7 Common Ezviz Camera Problems Troubleshooting

common Ezviz camera problems troubleshooting
common Ezviz camera problems troubleshooting

Ezviz has a wide range of security products for your smart home. Ezviz cameras are reasonably priced, and millions of users have installed them in their apartments.

Depending upon your requirements, you can buy wired or wireless security cameras that can be installed inside or outside your house. If you want to access the playback feature, then you will need to subscribe to the Cloud Play service by Ezviz.

Although Ezviz security cameras are very reliable, customers have mentioned some problems with the device from time to time.

So, if you’re thinking of buying Ezviz cams, then here is a list of some common Ezviz camera problems and how you can easily troubleshoot them.

Common Ezviz Camera Problems Troubleshooting:

  1. Ezviz Camera Offline


If you browse the community forums, you will notice quite a few users having issues with their Ezviz camera showing up offline. Many factors can contribute to this issue, and it will compromise the security of your home if you ignore it for too long.

Usually, this issue can be related to a bad connection or issues with the power flow. Here are a few things that you will have to do to get your Ezviz camera working again.

Start by checking the power status of the camera, and chances are that the camera is not able to draw power from the battery, which is why it is showing up offline in the application.

To confirm, you will have to check the LED indicator on the camera to see if the camera has power or not. Make sure that the battery is charged and the camera can draw power from the circuit.

On the other hand, if the LED indicator is on and you can see that the camera can draw power, then you need to remove the camera from the application and then reset the camera. You can do so by holding down the reset button. The procedure may vary depending upon which type of camera you’ve bought.

So, it is best to go through the manual if you can’t reset your camera. After the reset is complete, pair the camera with the app again, and it will likely fix the issue.

  1. Network Configuration Issues

forget wifi

Many users also complained about having difficulty setting up the camera with their router. Even though some camera models can support both 5.0GHz and 2.4Ghz frequency bands, chances are that your device can’t support the 5.0Ghz band.

You can check the manual to confirm the channel compatibility criterion. If your camera can support both frequency bands, then you can fix the network issue by resetting your router.

But if your camera can’t support the 5.0Ghz frequency band, then you need to change the bandwidth on your router. If you’re using a dual-band router, then you need to ensure that your Ezviz camera is connecting to the 2.4Ghz band and not the 5.0Ghz. 

While going through the configuration process, you need to make sure that the mobile device and the security camera are on the same network to get everything working.

Additional methods that can be used to fix this issue are by moving the router close to your security camera or changing the Wi-Fi credentials. You need to remove any special characters from the Wi-Fi username and password, and then try pairing your camera with the home network. That should help resolve the configuration error.

  1. Notification Issues


The Ezviz security cameras can inform users if they detect any movement while the owners are not home. That way, you can keep tabs on your home even when you’re away. However, some customers said that they were not receiving any notifications on their phones even after pairing up the camera with the mobile application.

If you’re in this situation as well, then there are a couple of things you can try. First, you need to use your smartphone and check app permissions. Make sure that the notification permissions are not disabled in the application settings.

Then you need to check the health of the network you’re using on your mobile phone. Try switching networks if you’re currently connected to a poor connection.

Lastly, you can try removing the camera from your account and then reinstalling the application on your phone. Pair the camera again and allow necessary permissions to the application. But if, for some reason, your camera is still not working as it should, then ask Ezviz to help you fix your device.

  1. Alexa Not Working

Check for Compatibility Issues

One of the main selling points behind the Ezviz camera is its compatibility with Alexa. However, customers are not too happy with the performance consistency of this feature. You will find a fair share of complaints behind users struggling with Alexa not working.

The most common reason here is that the input commands are not set up correctly. If you’re also using the default commands, now might be a good idea to update them.

Just make sure that the commands are easily recognizable by the Alexa unit. Furthermore, you can rely on refreshing the skill by removing it and adding it again to address these issues. It all comes down to minor programming.

Sometimes, a quick power cycle might also be the answer to your questions. So, keep that in mind if you’re struggling with Ezviz issues.

  1. Too Many False Alerts


The situation with too many false alerts can be traced back to high motion sensitivity. High sensitivity does help register every minor move, and that is not always the best option. You need to find the sweet spot where it will only detect human movement.

There is no point in sticking with high sensitivity as that will only keep blasting your phone with notifications. However, turning down the sensitivity too much will further ignore all movement.

So, you should reduce the sensitivity only slightly and then check the response from your main unit one more time. Ideally, the false alerts will be fixed as soon as you find the ideal sensitivity level for your camera.

  1. Storage Problems

Storage problems can mostly be linked to a defective card or incorrect installation. First, you should always try to remove the card and insert it again. Make sure to also power cycle the camera after turning off the card.

From there, just access the storage options and try initializing the system. However, if the card won’t appear even after reinserting the card, just check for damage and try a different one.

The issue might also be with the formatting of this card. However, if you’re using an off-brand storage option, the safer thing here is to switch to a different card with more capacity.

The upside here is that new cards are not that expensive and will fit your budget pretty easily. So, try and set aside a few bucks to add a new card to your security system.

  1. Stuttering Live View

Stuttering issues might point toward network inconsistencies. However, you should call the service provider in this situation. The problem might just be with a lower internet speed. You can further confirm by running a speed test.

If the speed is slow, you can test your luck by power cycling the modem. Sometimes, that will be enough to fix the issue here. On the other hand, you should ask the service provider about the cause of this problem.

restart router

He will help guide you accordingly on how long it will take to address this situation. So, keep that in mind if you’re struggling with Ezviz systems.

Wrapping Up

No doubt, Ezviz is a great device with an affordable price tag. However, you should still keep track of some common problems that customers often experience. There is no point in using a system that you can’t maintain.

The majority of issues are related to either power or network connected to the unit. So, you should focus on these errors first. However, the configurations and smart skills can also give to your smart system.

It all comes down to the ecosystem you’ve installed in your home. If you’re running into any programming bugs, a quick reset will address these minor complications. However, if the device is damaged or defective, call the dealer immediately.

These cameras can often get damaged during delivery. You will have to call someone from the official support to provide you with a replacement. The dealer support with Ezviz is pretty decent. Your purchase is secure with this brand, and you can demand a new unit.

On the other hand, if the warranty has expired and you damaged the camera yourself, then you’ll have to get a new one. The price tag might not be that steep, but it will surely sting your budget. Just make sure to keep the new unit in a safer spot.

23 thoughts on “7 Common Ezviz Camera Problems Troubleshooting”

  1. Doorbell camera works on my phone when I shared the shared phone shows video locked and encrypted how do I get working on shared phone?
    Thanks for reading any help greatly appreciated
    Kind regards

  2. All of my cameras stop working after a few minutes. It says unstable network suggest select low quality. How do I select quality ?
    The person that wrote the article does not maintain it so I won’t hold my breath waiting for an answer.

  3. I am trying to share my device to my family it is asking for verification code on camera but we are putting correct code but it is showing incorrect password.

  4. Light on my camera went out. Tried resetting, adding as new and nothing. Did my camera burn out? It’s new only used a few weeks

    Moved to new plug, changed to compatible cord to outlet and no lights.

  5. I have two devices of dvd in ezviz. In the mobile app i am able to view both the devices with one device having 8 cameras and another having only 2. In the desktop i am able to view only one device and the other with 2 cameras shows ” operation error” and is not recognized. Please let me know how to fix it.

  6. I have three ezviz BC1 cameras. They frequently go offline. I have taken them down and reset them 3 times since I originally installed them two weeks ago, but the problem returns after a few days. What do you advise me to do for a cure?

    • Also happen to me, from time to time, 1 of the 3 cameras will go offline and I have to do repairing process. And not always the same cameras, but it happen frequently that I think the software has problem.

  7. My camera got red light and things get dark unless I disconnect it or reset the camera , then it does work for sometime , but problem start again and again , so what can I do to solve this problem ?


  8. From time to time the camera gives gives red light , so things go black , no clear seen unless I disconnect power , I tried .end times to reset it ,but works for hours and get problem again …

    • MIne is doding the same but if I run a ping -t I can see the network dropps briefly 3 pings then its back but cam still offline red light , so things go black , no clear seen unless I disconnect power , I tried .end times to reset it ,but works for hours and get problem again

  9. Scanned QR code ,informed device has been addded to account,but wizard goes no further,stuck on screen showing camera,camera type, and the words The device has been added to account *************


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