3 Ways To Fix Amazon Echo Not Updating

amazon echo not updating
amazon echo not updating

Amazon Echo is a smart device that you can link up with the Alexa app, which allows you to control almost all of your other smart devices through voice commands. It can also play music, podcast, or any other audio file on the internet. It introduces a lot of convenience into your life. It can cost you around 20 to 30 dollars depending upon which model you’re buying.

Several users have recently been having issues in getting their echo device to update. Here are some possible fixes that you can follow to sort out this issue.

How to Fix Amazon Echo Not Updating?

  1. Mute Your Device

One possible way to get your echo device to force update is to leave it on mute for a little over 30 minutes. First, make sure that your device has a stable Wi-Fi connection. After that press the mute button on the echo device. You’ll notice a red LED ring on the edges of the echo device. This means that the echo device is in mute mode.

Just leave it for 30 to 45 minutes and you’ll hear your echo device announce that it’s trying to update. This process will work only if your echo device is eligible for an update. If it is already on the updated version of the software, it won’t do anything. So, make sure that your device has a pending update before trying this method. In very rare cases it can take you up to 24 hours to get your device to update so be patient.

  1. Reset Amazon Echo

Another fix you can use is resetting your echo device to troubleshoot minor bugs which are not letting your device update itself. You can reset your Alexa device by opening up your Alexa app and tap on the echo device you want to reset. Go into setting and scroll down to factory reset your echo device.

You can also reset it manually by unplugging and replugging the echo device and just holding the volume down and microphone button for around 30 seconds. You’ll notice an orange ring form around your echo device and it will reset.

  1. Check Wi-Fi

Most often than not this problem occurs when your Wi-Fi is not working properly. So, you need to double-check if the internet is working on your home network or not. Move your Wi-Fi router closer to the echo device to improve signal strength and give it a quick restart. After that power cycles your echo device once and connects to Wi-Fi. Now, ask Alexa to update the software and your problem will probably be fixed.

If none of the fixes seem to work for you then it is likely that there is something else wrong with your echo device. In which case you need to contact Amazon support to help you sort out this problem. Just explain your issue in great detail by sending them an email. After the problem is identified they will guide you step by step on how you can sort out this issue.

2 thoughts on “3 Ways To Fix Amazon Echo Not Updating”

  1. My alexa,is the newest model,and has been working fine until the day before yesterday. I tried 3 different ways to get it to respond to me. it said it will let me know when the update is done. After 20minutes , my alexa said it encountered a problem and I should contact Amazon’s custoner’s service. I hope you can help me.

    Reply

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