Alexa is one of the most famous and high-quality smart speakers that you can buy for your smart home. The price tag is quite reasonable and you don’t have to pay any additional fees if you want to use your Amazon Alexa. After linking your smart devices to the speakers, you can easily control them remotely.
Recently some users have been complaining about playback issues with their Alexa. If you’re in a similar situation then here are a few fixes that might help you fix this problem.
How To Fix Alexa Playback Control Not Supported?
- Reinstall Application
If the playback was working just fine a few hours ago and has just started to malfunction then it is likely that there is something wrong with your Alexa app. The first thing you should do is go to the app settings and force close your Alexa app. After that launch, the app again to check if your issue is fixed.
If the issue remains then it is recommended that you uninstall the app altogether. After that reboot, your mobile phone once and then installs the app again. From there just log in to your Amazon account and try using the playback feature to check if your problem is fixed.
- Re-link Music Service
Another possible fix for this issue is to simply relink the account of the music service you’re using. For example: if you’re using Pandora then just go into the Alexa app and unlink the account. After that just reopen the Alexa app and go to the Pandora Skill page. From there just click enable and you’ll be prompted to link the Pandora account if you’ve installed the Pandora application on the same mobile phone.
So, just put in your account credentials and tap “Link Now”. After the account has successfully linked you can go ahead and try playing music and your issue will most likely be fixed.
- Reset Echo
If the issue is still not fixed then you should try resetting your Amazon Echo to factory settings. Doing this will take care of any minor bugs that might be affecting your smart speakers. So, just hold down the action button until you notice the light ring pulse orange after the device reboots. It will take around 2 minutes and the device will reset. After that, you can go ahead and configure the smart device with your mobile app and try playing music.
- Amazon Support
On the off chance, if you’re still not able to get your playback feature to work then we suggest that you ask the Amazon Support team for help. Explain your situation to them and provide them screenshots of your error. This will help them understand your situation better and they will be able to guide you accordingly through different troubleshooting methods.
You can contact support from the mobile app or just go to their official web page to open up a support ticket. After that, all you have to do is wait for their response and follow their every instruction to sort out your issue.