5 Solutions To Overcome The SmartThings Hub Offline Troubleshooting

SmartThings Hub Offline Troubleshooting
SmartThings Hub Offline Troubleshooting

For those of you who favor using Samsung tech on a daily basis, you will know their strengths and weaknesses. For us, we can’t recommend them enough. In this article, we will exploring some troubleshooting methods for your “offline” Samsung SmartThings Hub. Please read on.

If you have the budget, there are few companies out there who can compete with Samsung for reliability, quality of build, and ease of use.

In addition to that, Samsung has its fingers in an awful lot of pies, and in most areas that they’ve gotten into, they have become market leaders. Unsurprisingly, Samsung is best known in the realm of home appliances too.

Granted, the home appliances that Samsung first gained its name for was a lot more primitive than what the average household uses now.

But, they have managed to keep up with and even stay ahead of the times, offering top-of-the-range tech solutions at entirely reasonable prices.

Naturally, the fact that the company is securing more and more of the market share stands as an endorsement of Samsung general quality.

One such area that they have managed to keep on top of is the Internet of Things/Smart Home sector.

As more and more households opt to incorporate these techs into their daily lives, Samsung made sure that the company has something to offer all consumers.

This comes in the form of their critically acclaimed SmartThings Hub, which is intended to compete with the big names in this market.

Despite how advanced this device is and how adept it is at centrally controlling all sorts of smart appliances in your home, there are still a few of you who are reporting having trouble with your Hub.

In general, we find that the rule nearly always applies that the more advanced and complex a device is, the more there is that can go wrong with it.

However, having trawled the boards to see what problems users are facing most regularly, it would seem that the one that pops up most frequently is your device repeatedly popping up an “offline” message.

So, we can start off by giving you some good news. This is not a big issue at all! It isn’t a hardware issue and is relatively easy to fix from the comfort of your own home.

To help you fix it, we have put together this little guide to help you out.

SmartThings Hub Offline Troubleshooting

To start these guides off, we generally go for the simplest fixes first so that you don’t have to get into the more complicated stuff straight away.

That being said, if you are not all that ‘techy,’ don’t worry about it. None of these fixes are that complex that you will have to take anything apart or compromise the performance of your devices in any way.

With that, let’s get on with the troubleshooting!

1. Check the Power Supply

check the power supply

On occasion, the whole root of the problem can be related to your device simply not receiving a strong enough power supply.

In general, this will be due to the hub’s plug not being tightly secured enough. This is a strong candidate for causing the dreaded “inactive” message.

  • So, all you need to do is to check that the power connections are all tightly secured.

If this was, in fact, the problem, the problem should be cleared up straight away. If not, you can move onto the next step.

2. Check Your Internet Connectivity


check your internet connectivity

Again, this step might sound a bit too simple ever to be effective, but you would be surprised at how often it works.

  • All you need to do is to make sure that your hub is connected up by means of an Ethernet cable.

This way, you can be sure that you are receiving the strongest possible connection to the net.

  • In addition, it is also a good idea to check that your Ethernet cable is connected to your router as tightly as possible.

If this connection is already as tight as it can possibly be, there is a chance that your Ethernet cable might be the component that is letting the whole team down.

  • Check for signs of damage or fraying, and replace the cable entirely if you need to.
  • It also helps to make sure that your Hub is only directly connected to your router and that there is no repeater in the mix. 

3. Errors With Your Local Network


errors with your local network

Quite often, it can simply be the case that your internet service provider simply isn’t giving you the quality of internet that you have been paying for.

  • A simple way to check this is to run a speed check by simply Googling “internet speed check” and then comparing the results against the package you are paying for.

A slow or unreliable connection will always bring up the “inactive” message on your Hub, so if this is the problem, your best bet is to contact your provider to get it fixed or to switch providers entirely.

By doing so, will fix your problem with the SmartThings hub, alongside a whole other range of issues.

4. Reboot Your SmartThings Hub

If the issue is still persistent, the next logical step is to reboot your SmartThings Hub.

  • First up, you will need to find a small pin so that you can access the inset reset button.
  • Then, find the reset button on the back of the device.
  • After you have pressed the button, you will need to wait for the device to recalibrates itself. In general, this will take time somewhere in the range of 8 to 10 minutes.

Rebooting your devices is a great way to remove any and all bugs that have to accumulate over time. As such, we can recommend doing this with all of your devices at regular intervals.

5. An Outage on the Platform

An Outage on the Platform

Unfortunately, if none of the above suggestions have worked, the issue is likely more serious than we had initially anticipated.

Such an event is quite rare, so you can by rights feel a little aggrieved and unlucky at this point.

One outcome that can account for this situation is an outage across the entire platform.

Unfortunately, as this isn’t a problem on your end, there is little that you can do about it other than keeping an eye on the platform status page.

With a bit of luck, they have quite a few technicians working on it, and the outage will only be for a short time.

The Last Word: SmartThings Hub Offline Troubleshooting

At this point, we have run out of fixes for this particular problem.

In the rare case that none of the above tips have done anything to resolve the issue, we have nothing left to recommend except for getting in contact with customer support.

That being said, we are always on the hunt for new fixes that some of our readers have a knack for coming up with.

So, if you are reading this and have found an alternative method to fix this, we would love to hear about it in the comments section below.

That way, we can share the info with our readers and save some headaches for others further down the line. Thanks!

1 thought on “5 Solutions To Overcome The SmartThings Hub Offline Troubleshooting”

  1. Former Samsung SmartThings (ST) user here. Got tired of my smart devices not working because of a problem with Samsung’s server. I subscribed to their emails alerting me when there was a problem. I would get these emails several times a month, sometimes 2-3 a week. EVERYTHING went through Samsung, so when their servers were down, my lights, door locks, routines, etc. failed. After running out of patience, I switched to Hubitat Elevation (HE). Granted, their hub isn’t as “cheap” as the Samsung hub, but the old adage …

    Items 1 to 4 on your list are things to check that should be checked anytime there is an internet access issue. After owning the ST hub for over 3 years, it was always #5 that was the problem.

    With HE, when my internet connection is lost, I can still control my smart devices because all the processing is local. With ST, the command goes to their server then back to the hub so when their server is down, so are all my smart devices.

    Comparing the ST hub to the HE hub is like comparing a car that you got for a bargain breaking down regularly, or spending more and getting a car that is reliable.

    Internet connectivity is just one way HE is superior to ST.

    I am not employed by Hubitat Elevation, nor am I receiving any compensation for my viewpoint. Just trying to save people from purchasing a hub that will cause grief.


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