If your SmartThings Hub keeps losing the internet then this article will help you troubleshoot this issue. There might be multiple reasons for the internet disconnection of your SmartThings Hub. With the help of this article, first of all, identify the issue and then solve it accordingly. Let us get into the details.
SmartThings Hub Keeps Losing Internet
1. The power source is not sufficient enough
One of the causes of the loss of internet connection of SmartThings Hub can be the insufficient power source. The reason behind it could be a faulty outlet or power outage. To solve this problem follow the steps given below:
- Plug in another device to get a clue of the presence of any power.
- If v1 Hub is available it must be connected to a consistent power source.
- Install 4 AA batteries and v2 Hub will start performing automation.
2. The Power Connector is faulty
The other reason for the loss of the internet of the SmartThings Hub can be a faulty power connector. If you find the power connector at fault tries to power up the device by using the back-up batteries only. Now see if the device works with the batteries or not. If it works like this and not when it is solely plugged in it means that it is time to buy a new power connector. If none of these is the reason then the power port could be the issue.
3. Credentials are not correct
If the internet does not connect after logging in then the reason behind it could be the entrance of the wrong credentials. It means you have not entered your username or password correctly. Another reason might be the selection of the wrong Wi-Fi network. Try re-entering the username and password and make sure you are choosing the correct network.
4. The router is too far
If there is a lot of distance between your SmartThings Hub and the router will not be able to send proper signals to the SmartThings Hub. If this is the case then get within the range of the router and for this purpose move the device a bit closer to the router.
5. Non-responsive router
If the router is not responding properly then it means that there is a need to power cycle the modem and the router both. In order to power cycle, unplug the cable of both the modem and the router. Then wait for 30 seconds at least. Plug the modem and the router back in and make sure that you are connected to the internet.
6. Firmware is outdated
Your internet connectivity will become extremely slow if your firmware is outdated. This will make it impossible for you to use internet-connected devices. You can solve this problem by upgrading your firmware. To do this log into your router’s administrative console. Once you have logged in, find the firmware upgrade section. After that download and then install the latest available firmware upgrade. During all this process be careful while choosing the site from which you download the upgrade. It should be authentic.