3 Ways To Troubleshoot Phillips Hue Bridge Update Failed Issue

hue bridge update failed
hue bridge update failed

Phillips Hue Bridge acts as the main hub for all of your Hue lights. You can use this hub to effectively take full control of over 50 lights simultaneously.

What’s more, is that you get to have remote control over each and every one of them. You can also use it to set up different routines, custom lights, timers, and much more!

Unfortunately, we have seen a number of users facing issues while updating their devices. According to them, whenever they try to update the device, an error occurs stating that their Philips Hue Bridge update failed. Luckily, there are a few things that you can do about it.

How To Fix Philips Hue Bridge Update Failed?

Today, we will be listing a few ways how you can successfully fix this issue on your Philips Hue Bridge. If you are also facing a similar issue with the device and are in desperate need of a fix, we suggest you stay with us!

Make Sure Bridge Is Directly Connected To The Modem

One thing most users don’t know much about is that Hue Bridge doesn’t really update simply through Wi-Fi. The thing is that to successfully update the device, you will need to manually connect your device to the modem.

Ensure that you don’t hook the device to your router, instead, connect it directly to your modem. You will need a multi-port modem combo or a wireless modem combo in order to be able to update it successfully.

  1. Check For Cable Issues

Even when you’ve set up the unit perfectly with the modem, the cable issue can lead to the same errors.

You need to make sure that there are no kinks or frayed sections as you try to adjust the cable. Most of the time, it will only take a bit of effort on your end to adjust the device.

power cable

You will just have to grab a fresh replacement for the cable if it seems to be in poor shape. There is simply no point in wasting your time trying to find the right angle and the positioning of the cable when you’re unsure about the issue.

Hardware issues can be incredibly annoying to fix when you’re unsure about the unit’s status.

There are just too many things that you need to consider here, from the budget to the long-term reliability. So, instead of trying to find the perfect orientation, spare a few bucks, as it will save you a lot of hassle.

So, be sure to address the situation with the cable first and then proceed to other fixes.

Nine times out of ten, the problem with the bridge not updating will be fixed right there. However, if you’re lucky, then the fixes mentioned below should give you more perspective on the situation.

  1. The Servers Might Be Down For Maintenance

Next, you need to check the server status for issues. If you’re sure that the issue is not on your end and the cable, as well as other hardware, is in good shape, then the server might be to blame here.

If that is the case, then you can’t do much on your end to address these errors.

Routine Maintenance

Instead, you need to rely on the official support team to help you with the fix. They will not only list viable methods to help you get through the issue but will also inform you of how long you will have to wait.

Most of the server maintenance breaks only last a couple of minutes, while others can take hours. So, the only thing that can be done in this situation is to stay patient. Hopefully, you can check back on the bridge in a few hours to get through the update routine.

  1. Check The Router Configurations

Next, there is no harm in checking on the router configuration for errors. Some owners did say that they messed with the DNS as well as the basic configurations for this system. If that is the case, then you’re not left with many options here.

You will have to reach out to an expert, and he will guide you on how you can manage through the update routine.

It will take a few minutes to get through the reset if you can’t reach out to an expert. So, be sure to test that method out if there aren’t too many devices on this router.

Keep in mind that resetting the system will remove all of the other units from the system.

Router

There is not much that can be done at your end to avoid this outcome. So, be sure to reset the system only if you have the time to set up all of the smart devices again.

Alternatively, you have the option of setting up the unit with a different device.

There is simply no point in bothering with the system when you’re stuck in these errors. So, all that you’re trying to do here is to fix the issue by adjusting the router configurations.

  1. No Harm In Power Cycling The Bridge

At this stage, you should also try some of the basic troubleshooting methods, like power cycling the system.

All you have to do is to remove power from the unit and then power it back up after a few minutes. There are no other quick methods that can help you with the fix.

restart

So, be sure to remove all the power by isolating power from the main source and then power up the system one more time.

This will refresh the cache, and you’ll be able to get through the setup in no time. It is one of the most effective fixes in the book, and there is a good chance that it will work out for you.

On the other hand, if that doesn’t work out and the issue is related to the programming side of things, then it might be time to reset the bridge. 

  1. A Reset Might Be In Order

Resetting the bridge is not the best option, but it is necessary when you can’t seem to get through the issue.

It all comes down to how you’re planning on maneuvering through the situation, and a quick reset will do you well when trying to fix the programming errors.

Next, you need to adjust the performance of the unit by going through the setup from scratch.

reset device

That might sound like an extensive fix, but you’re not left with many options here. So, be sure to proceed with the reset when you can’t seem to get ahead of the minor programming errors.

If there are no hardware issues or genuine problems with the unit, a quick rest will do the job almost 100 percent of the time. So, be sure to save yourself the hassle and go through these methods when you can’t seem to adjust the system.

  1. Try Using A 3rd Party App

If you don’t really need to update the device and just want to be able to control your lights, then this should be what you do. Simply uninstall the Hue app. You can find multiple 3rd party apps that you can install on your smartphone from Google Play Store.

One of the most famous ones is called Hue Hello. Using that app, you can easily control all of your lights without having to deal with updates. You can easily adjust all of your lights without any issues at all.

  1. Contact Support

support

The last thing that you can try in order to fix the issue is to contact the support team. Be sure to write one detailed email about the issue you are facing that also mentions the things that you have already tried.

The support team may take some time to reply, but once they do, they will come up with a number of things that you can try in order to fix the issue.

The Bottom Line

In this article, we have successfully explained how you can easily fix the Hue Bridge update failed issue. Just make sure you follow each and every detail that we have written in the article. Once you do that, there shouldn’t be an issue to worry about anymore.

However, if you don’t want to go through all of this hassle and need an expert to guide you through the fix, then asking someone from the official support team will do you good.

It can be hard to adjust the system when you’re unsure about the issue. So, be sure to keep that in mind as you try to fix the unit. 

1 thought on “3 Ways To Troubleshoot Phillips Hue Bridge Update Failed Issue”

  1. Hi,
    Can you please help? My lights on my Hue will not update to work away from home. When I try to update from the app. on my phone the Software Upgrade window is shaded out therefore will not allow it to update. What can I do please?

    Reply

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