8 Methods For Resolving Eight Sleep Not Cooling

eight sleep not cooling
eight sleep not cooling

There isn’t any exaggeration in saying that smart home technology has brought various comforting features to our lives.

Speaking of which, the Eight Sleep is a great mattress that comes with the option of heating, cooling, and tracking your sleep equipped in a comfortable foam.

Though there can be times when you face problems with such devices.

The setup is not always the easiest as you’re trying to install these smart units. For this reason, you will find that the majority of owners rely on professionals to get through the installation routine.

If you try to save a few bucks on the hiring costs, it can be a lot more than just a little difficult to help you secure a consistent response from the unit.

It all comes down to how you’re planning on addressing the situation, and saving cash is not always the best idea.

Whenever that happens, you should know how you can troubleshoot these problems.

This brings us to today’s topic, which would be to list solutions for how you can fix Eight sleep, not cooling at all. So, without any further ado, let’s get right into it!

Fixing Eight Sleep Not Cooling

  1. Configuring the App

If you are having trouble with the Eight Sleep not cooling, then the first thing that you can check is the application. More specifically, you will have to make sure that everything is set up properly.

First, try inspecting the temperature that you have set in the app. It could be that you haven’t set the temperature to cool.

Similarly, you can also try rebooting the system, which may help for changes to take effect.

  1. Checking Power Source

It could be that your mattress is not working because of some sort of problem with the power source. If that is the case, then you will have to first inspect whether the mattress is even getting the required power.

power plug

Alternatively, we recommend checking whether any other smart feature is working on your mattress.

Most of the time, the issue will be fixed as soon as you get through the configuration-related issues. So, be sure to go through the manual one more time to limit these errors right here.

Otherwise, you will struggle to get any response out of the system. It only takes a bit of effort, and you always have the option of working closely with customer support professionals to limit these errors. 

  1. Refill The Hub

Refilling the hub will barely take a few moments at max, and you will not be able to get any response out of the system when the water levels are low.

While some owners try to manage the water level on a weekly basis, the usage can differ depending on the configurations.

So, be sure to keep that in mind and just proceed with a quick refill.

Even if the hub is already full, you should cycle the water out of the unit and then use fresh water to fill up the tank.

This will help you address any clogging issues or problems with the water not reaching the desired temperature.

One more mistake that some owners make is that they will overfill the hub, thinking that it will improve the performance of your system.

So, if you’re in the same boat, be sure to check up on the hub status and go about fixing the issue accordingly by reducing the water level.

That will likely fix all of the issues with your system, and you will be able to get the system to work perfectly with the water cooling and cycling features.

From there, you can go about tweaking the configurations accordingly. 

  1. Check Tubes

At this point, you need to check up on the tubes to solve the issue. If the tubes are not managed properly, the water will not be able to flow through the system, and you will remain stuck in these errors.

So, you need to check all the tubing for possible twists and pinched sections.


If you do find there to be problems with the tubes that might restrict the water flow, then you need to fix them immediately.

You will not be able to get any response out of the unit when the tubes are pinched. The basic feature here that cools the mattress is the water flow through the system. 

There are no quick methods here, and you will have to spend time managing the tube orientation.

It will take anywhere from a few seconds to a few minutes to adjust the situation if there are no hardware issues or leaks. So, be sure to spend the time to manage the tubing when you can’t get a response.

  1. Avoid Extreme Temperatures

One detail that most owners ignore is that the unit can take around 30 to 90 minutes to prime properly before adjusting the temperature of the mattress.

This is true for new units as well as when you try to cycle in new water in the system.

temperature check

During this time, you will not be able to get any performance out of the unit, and managing it will become increasingly harder.

So, all that you need to do here is to avoid extreme temperatures and then check up on the response one more time.

Most of the time, waiting for around 2 hours will do the job. However, you will still need to avoid the extremes and keep the temperatures, and then go about fixing the issues accordingly.

You need to stay close to the moderate temperature for a few days before testing out the extreme.

So, instead of making huge changes in the temperature, just test out +2/-2 settings for a week.

From there, you can move forward with increasing or decreasing the temperature accordingly. Hopefully, it will not be that hard to address the situation with the unit.

  1. Power Cycle The Hub

Power cycling the hub will only take a few moments at max when you’re trying to set up the system.

Even if you’re sure that the configurations are managed properly, minor programming bugs can still present themselves from time to time.

These programming errors are pretty annoying, but you can fix them easily most of the time.


All you need to do is to remove power from the system for about 20 minutes and then power it up one more time. 

If you’re lucky, the minor programming bugs will be addressed right here, and you will not have to bother with more steps.

On the other hand, if you’re stuck in the same errors, then you will have to go through the reset routine.

The downside associated with the reset routine is that you will lose all of the configurations, and you will have to set up the unit from scratch.

That is not always the best option, and you will be able to secure a good response from the system.

It all comes down to how you’re planning on addressing these issues.

If there are no serious hardware issues with the unit, you should be able to secure a decent response from the unit at this point.

Hopefully, you will not have to bother with the same complications down the road.

  1. Contacting the Support Team

It is entirely possible that you might be facing a more technical issue. If that is the case, then we highly recommend that you refer to the professionals.

customer support

To be more specific, you can try getting in touch with the support team, as they should have a much better idea of how you can troubleshoot this particular issue for good.

Though it is important that you be as cooperative as you possibly can in case they have any queries.

  1. Getting it Repaired/Replaced

At this point, chances are that you might be dealing with some sort of hardware fault. If that is the case, then there isn’t anything that you can do on your own.

Instead, we recommend that you get the mattress checked by a verified technician.

It is also possible that you might have to opt for a complete replacement if it is already beyond repair.

The Bottom Line:

Annoyed with having your Eight Sleep not cooling?

Although there aren’t many ways through which you can troubleshoot this problem, we still recommend that you try everything that you can do to troubleshoot.

For those of you who don’t have any idea how you can do so, simply read through the instructions that have been mentioned in the article above.

Doing so should help you get a better idea for getting rid of the problem.

On the other hand, if you’re still unable to get a response from the unit, then we suggest that you get a new one.

These devices can often get damaged during delivery, and you will have to claim a warranty to get a new piece. 

There are no quick methods here if the unit has hardware issues. So, be sure to reach out to the dealer and explain the situation.

He will take a while to verify your claims and then provide you with a fresh piece that will fit your needs perfectly. 

Leave a Comment