If you’ve owned a Vimtag Pet Camera for a while, there’s a good possibility that you’ve experienced some technical difficulties at some point along the route.
We are unable to provide a solution that is all-encompassing since the configuration of each pet camera and system is unique; nevertheless, the ten most frequent issues that we’ve heard from customers may help you find a solution to your particular issue.
Common Vimtag Pet Camera Problems Troubleshooting
When you run into issues, don’t forget to consult the troubleshooting instructions in your handbook to determine what the issue is before trying to solve it!
- The Camera Isn’t Connecting To The Internet
When individuals are trying to set up their pet camera, the most frequent issue that they come into is that the camera does not seem to be linked to the internet.
There are a number potential factors that might cause this to occur, however there are actions that you can do in order to fix the problem:
- Make sure that the right Wi-Fi password was typed into the app.
- Check to see that your Wi-Fi network is not part of a secret network and does not have any other odd settings, such as MAC filtering or guest access enabled.
- If none of these methods helped, you should get in touch with customer care.
- The Motion Sensor Is Not Functioning Properly
A motion sensor is one of the most crucial elements that should be included in a pet camera. This sensor should initiate the recording of both video and audio anytime it detects any kind of movement in front of the camera.
If you find that this particular function isn’t functioning, you should get in touch with customer care so that it might perhaps be reset or modified.
- The Image Is Fuzzy Or Unclear
Due to the fact that there is a delay in the video, it is possible that your pet will be moving about while you are attempting to observe them.
This may take place if the camera utilizes a wireless connection or if it is located an excessive distance from the network.
If you notice any lag, try relocating the camera closer to your network to see if it helps. If there is still a delay, you might consider purchasing an Ethernet cable rather than depending on the wireless internet connection.
- The Video Plays Back A Little Bit Slower Than Usual.
The video has a lag or a delay, and it may be quite aggravating to watch because of it. This is often the result of the camera being situated in a location that is insufficiently close to your Wi-Fi connection.
If you want to remedy this, try relocating your camera so that it is closer to your router, or if you have access to a new router, replace the one you are using with a newer one.
If that doesn’t work, you may try restarting the app on both devices and attempting to connect again. After that, the issue shouldn’t be an issue anymore.
- The Camera Does Not Tilt Or Pan In Any Direction.
This is a typical issue that may be remedied by upgrading the firmware on your Vimtag pet camera. If the camera isn’t panning or tilting, check the firmware for any recent updates.
You will require a cable for USB devices, and then proceed with the following steps:
- While maintaining pressure on the OK button, hit the reset button.
- Connect the USB cord, but hold down all of the buttons for the time being.
- When you see the word Connected appear on the screen, let go of the buttons as quickly as you can.
- If you wait for the software to be updated, your camera should then operate!
- The Sound Is Muddled Or Otherwise Indistinct.
The audio quality of pet cams is often of a poor standard, and one of the most prevalent complaints about them is that the sound is distorted.
It’s possible that this is the result of a number of different factors, but the most likely explanations are that the camera’s microphone is situated in an area that has an excessive amount of ambient noise.
It can also be too far away from your pet, or that there is some kind of interference with your Wi-Fi signal (such as a nearby microwave).
If you want to remedy this issue, try relocating the camera so that it is closer to your pet, shutting off any appliances that are nearby, and testing it once again. If it continues to be inoperable, you will likely need to either replace the batteries in your device or reset it.
- The Camera Isn’t Recording
When consumers attempt to utilize the Vimtag pet camera, one of the most frequent issues they run into is that the software they use to control the camera freezes up.
This may be really aggravating, but the good news is that there are a few various approaches you can take in order to resolve the issue.
First things first, check to see that your mobile device is running the most recent version of its operating system and that it has a sufficient amount of free space on its internal storage.
If you are still experiencing this issue after doing these troubleshooting steps, then you should clear your cache and restart your device.
If none of these methods solves the problem for you, then it’s probably time to call customer care for some more assistance!
- The Camera Isn’t Taking Pictures
The app often crashing is one of the most prevalent issues that users experience. In the event that this occurs, you should attempt to restart both the app and your phone.
If it does not solve the problem, you may attempt to remove the program and then reinstall it. In certain cases, upgrading an application might help address an issue with it crashing.
- You need restart your phone.
- Remove the app from your device and reinstall it.
- Make sure the app is up to date (possibly with update) Only the items that are now on my desk are being captured by the camera.
- It is possible that the lens cover has been shifted, and it will need to be replaced in its proper location. Before you begin using the camera again, you need to check and make sure that it is firmly closed.
- The Camera Doesn’t Show Movement Or Live Feed
Check to see if there are any bars on your Wi-Fi icon located in the top left corner of the screen; if there aren’t any, check to see if you have Wi-Fi or mobile data turned off for either network.
You can also alternatively, try switching between networks in order to find one that has coverage in the area where you are currently located.
- The App Is Crashing
There are a number potential causes for your program to be crashing, which you may investigate.
It’s possible that the program crashed because you’ve already used up all of the available storage space on your smartphone, which is a common cause of this problem.
To resolve this issue, you will need to use a cloud storage service such as Dropbox or Google Drive to move part of the recorded video to another location. You might also try erasing any applications from your smartphone or tablet that aren’t being utilized.
If you are still experiencing issues with the app crashing after applying these patches, then it is possible that there is a problem with the camera itself; in this case, you should get in touch with customer care for more assistance.
- The Camera Goes Offline
You can expect to run across issues with the Vimtag pet camera rather often, the most common of which is that it will stop working.
There is a wide range of potential causes for this behavior, but from our experience, we’ve discovered that it almost always has something to do with connection.
You could check your internet connection or your wireless network, or attempt to reset the pet camera by disconnecting it and then putting it back in after a few moments.
If none of those solutions work, please get in touch with our customer support team by clicking here and explaining the situation. They will be happy to assist you.
- The Camera Doesn’t Work With Alexa
There are a few things you may do if Alexa is unable to recognize your camera as a compatible device. To begin, you should attempt to restart your pet cam by using the power button that is located on the back of the device.
This resolves the problem for some people. In the event that this does not work, you will need to check the Wi-Fi settings of your pet cam and ensure that it is configured to use the same network as your Alexa device.
It’s also possible that the firmware on your pet cam needs to be updated. To do this, download the application onto your mobile device of choice and then choose the update button to apply the most recent update.
After that is finished, you will need to restart your pet cam by utilizing the power button that is located on its back.