Amazon has aced the world of AI-based smart assistants with the release of Alexa. Alexa is embedded into multiple devices that you can use, but the Echo is the perfect fit for it.
Echo is basically a device that allows you to interact with it using voice commands.
You can readily find different models of the Alexa unit on Amazon. There is no debate that this is the best smart assistant on the market.
So, if you’re new to the market, it might not be that bad of an idea to build your smart ecosystem around Alexa.
There are multiple lights on the speaker that can help you understand messages, notifications, processes, and more.
With the help of these lights, you can actually get a lot more information than you see, and that is why you need to understand all about them.
Alexa Purple Ring
There are different sorts of purple and violet signals on the Amazon speakers that might mean different things on occasion.
Sometimes, it is the network, and other times, it is the “Do Not Disturb” mode. The light patterns can also vary by a good margin when you’re dealing with these errors.
So, you need to notice the patterns and behavior of the light to know exactly what each of them means and how you can fix that. Some of the commonly shown patterns in the light are:
- Pulsing Violet
A pulsing violet light will keep on pulsing, and it can cause you to feel a bit of a nuisance as well.
You can be irritated by the light and certainly want a way to fix this. You need to understand the reason for this to occur in order to have it fixed properly.
The pulsing violet light is the signal that your system had a problem with Wi-Fi Setup and is not able to connect to the internet.
This can happen if you have any sort of issue with the password on your Wi-Fi system or for any other similar reason like that.
To fix that problem, you will need to connect your device to the Wi-Fi again. There might be some issue with your router, and you will need to restart the router or things like that.
Make sure that your device is connected to the internet perfectly, and the ring will go away.
Once the violet pulsing ring goes away, you can know that the device is connected to Wi-Fi now, and you can use it perfectly as before.
However, if you’ve not been able to narrow down the issue with the Wi-Fi network, then the situation can be a bit complicated.
Before anything, you need to limit the distance between the router and your smart device. From there, you can fix any and all signal-related complications with the unit.
Ideally, you won’t have to bother with a single error when you’ve improved the signal strength. The effective range for most routers is limited to around 20 ft.
Any more than that, and you can’t expect any performance from the smart device. So, keep that in mind and try to put the Alexa unit in a clear line of sight away from thick walls.
Similarly, if there are too many wireless devices in your house, you will be able to figure out the issue, as it is almost always related to interference.
For this reason, you can limit the number of devices in your room or remove them entirely to test out the response from the Alexa unit.
Most often than not, the issue will be fixed as soon as you eliminate the minor connectivity errors.
On the other hand, if you’re still stuck in these errors, then the only solution is to try out a different router.
You can’t expect any performance from your current unit, and there might be connectivity errors. So, there is no harm in switching things up with a new unit.
- Purple Flash
You might be getting a purple flash once, and it disappears in a second. This happens once you interact with Alexa only and will go after a second or two.
The purple flash on your speaker or Alexa-enabled device would mean that it is put in the Do Not Disturb mode.
This will happen every time you try to interact with the device and turn it off after a while.
The simplest solution to this problem is to get your Do Not Disturb mode disabled on it, and it will go away and start acting normally as you want it to.
However, there is no harm in leaving this mode turned on. You’ll enjoy a ton of benefits from the minimal presence of the device to no noise pollution.
So, if you’ve had it with the smart features, and want to take a breather, just activate this mode.
This is especially true when your kids are taking a nap or you’re trying to promote a calmer environment to center yourself.
So, depending upon the situation, you can either leave the “Do Not Disturb” mode on or off. Hopefully, that will be it when you’re dealing with these smart features.
- A Constant Purple Ring
A constant purple ring would mean that you have your Alexa-enabled device on do not disturb mode constantly.
This ring will stay on, and you will not be able to receive any notifications on the device either. It works simply like the DND mode on your phone or any other device.
The best thing about this is that the mode can be scheduled according to your sleeping routine.
You don’t get any notifications while you are sleeping that can disturb your peace.
Although, if you have not enabled it intentionally, you will need to fix this essentially, and here is how you can do it.
You will need to log in to the Alexa application and select the device you are using.
There might be multiple devices connected or synced with your app, and you have the option to control them all individually or together.
So, once you have selected the device you are having the issue with, it will open the menu of options for you.
You need to scroll to the Do Not Disturb menu. If it is on here, you can toggle it off, and that will solve the problem for you.
However, it is still off, and you are seeing that purple light that certainly means trouble.
You will need a bit more here, and you will need to reset the settings there. Once you have reset all the settings, the device is going to reboot, which will take some time.
However, it will work flawlessly after the reboot, and you will be able to use it without any issues.
Lastly, if you’re still stuck in the same error, then seeking help from customer support is not a bad idea.
These professionals are always willing to help you maneuver through minor fixes. Moreover, you can demand a replacement if you believe your unit to be damaged.
While the Alexa unit is one of the most robust devices on the market, it doesn’t hold up well in harsh conditions.
If everything goes well, you won’t have to bother with any of these errors, and the reboot will fix them.
On the other hand, you will have to call the dealer or the Amazon customer care team for support. This is much better than spending hours of your time trying to fix the issue.
So, you should try and save your time before reaching out to these experts.
These were some of the more common patterns that you need to look out for a while the purple ring is on.
Most of the time, this is not an issue, and you just have to manage the configurations accordingly to avoid further complications.
However, if you’re not that lucky, you will have to get a fresh piece.
It all comes down to the current situation of the device. So, if you can see cracks and rough regions on the Alexa unit, it might be time to get a new one.
On the other hand, if you got a damaged unit from the box, then the delivery service is to blame here.
You are not liable for any delivery issues, and claiming the warranty is the only real move here. You can grab a fresh piece in no time by reaching out to these professionals.
So, make sure to reach out, and everything will be in order as soon as you get the new unit.
Hopefully, you won’t have to deal with any situation where the unit becomes unresponsive after the purple ring appears on the device!