Alexa is a great virtual assistant launched by Amazon that can help you centralize your smart home devices. There are different features available on this app that make it one of the best virtual assistants in the world.
One of these features is setting up household profiles. This allows you set different configurations depending upon which profile you’re using.
If you’re having issues in getting the Alexa household profile to show up in your app then here are a few possible fixes that might resolve your issue.
How to Fix Alexa Household Profile Not Showing?
- Use the Amazon Website
If you’re trying to add the profiles to your Alexa app and can’t seem to find the household option in your application then you should try using the Amazon website to create your household profiles. All you have to do is open up your Amazon account and create a household. You can add your family members as an adult, teen, or child.
Just provide the detail of users you want to add. This includes their names and email address and then you can move forward to deciding what you want to share with your family members. You can share apps, audiobooks, eBooks, and so much more. You can switch between adult and child accounts to better manage the content shared with the household.
- Update Application
Another cause for this error is an outdated app version. This is why you’re not able to access the household feature. If you are in a similar situation and have not updated the Alexa app in a long time then now might be the best time to do so. So, just head over to your play store or app store and type in Alexa in the search tab. Open up the Amazon Alexa option from the list and then click update.
It can take anywhere from 3-5 minutes depending upon your internet connection. Once the update is done, just log in to your Amazon account and head over to the settings tab. From there click on account settings and you will find the household option there. Just click on it and start configuring the account of your family members to set up the Household. You will also have to share your Amazon wallet as proof that you live together with the person, you’re sharing content with.
- Amazon Support
If your issue persists then the only option, you’re left with is contacting Amazon support and requesting them for help. Just send them an email or go to their website and open up a support ticket. Make sure to provide them will all the information regarding your issue. Doing so will make it easier for the Amazon Support team to understand your issue.
Once they can identify the actual problem then they can effectively guide you through several troubleshooting methods. Just follow their instructions step by step to maximize your chances of fixing the issue and hand. This will ensure that you are getting help from trained professionals and will take the guesswork out of the equation.