Let’s all agree on just how useful the Samsung SmartThings app can be. Even though the idea of having a centralized app to control everything inside the house isn’t anything new in particular, the compatibility and features make SmartThings a great thing to have.
Though even with all these features, there are still occasions when you can suddenly run into problems. Speaking of which, we have often heard from users about the Samsung SmartThings not finding Lutron devices for some reason. If you also seem to be facing a similar issue, then be sure to keep on reading!
How to Fix Samsung SmartThings Not Finding Lutron Devices?
- Creating a New Account
Users who were facing this issue mentioned how they were able to resolve the problem by simply creating a new account and linking it to their original account. This is why we recommend that you try the same thing. However, once you have linked the account, we recommend that you reset your hub.
Oftentimes, what happens is that the account you are using could have some sort of issues or errors which are causing all sorts of problems. Nevertheless, it is suggested to factory reset your hub before you attempt to connect it to your account. Ensure that you keep the account as your primary.
- Reinstalling the App
Another quick way of troubleshooting the problem is to make sure that you reinstall the application. For this purpose, you will have to start with completely removing the application from your phone. Once it’s removed, you can then proceed to installing the latest version of the app from the store.
You can also try cleaning both the data and cache files of the application instead. To do this, make your way to your SmartThings app by going to your phone settings > applications. Here, just make sure that you tap on both the “Clear data/cache” files.
- Going Through the Setup Again
There’s also the possibility that you might have messed up with the set up process which might have started causing issues. If that is the case, we strongly advise that you go through the whole process again. In order to do that, you can try following these steps:
- Start with plugging in your Smart Bridge and directly connecting it to your router.
- Ensure that you have downloaded and installed the Lutron and Samsung SmartThings app on the phone.
- Open the Lutron app and follow the on-screen instructions.
- Similarly, ensure that you set up the Samsung SmartThings app as well.
- As soon as you have configured both the applications, you can now link your Lutron devices according to different routines through the SmartThings app.
After you have successfully linked these together, you shouldn’t face any kind of problems with either of the devices as they should start working just fine now.
- Contacting Support
If the issue still seems to persist, then the only thing left would be to contact the support team. It is possible that there might be an issue on the back-end because of which you aren’t able to get the two apps working together.
In any case, after you have made the team aware of the situation, they should let you know what could be wrong. Similarly, they should be able to advise solutions which should be able to get your whole issue resolved in no time! Just make sure that you follow all the instructions that they list, along with answering any query that the team might have regarding anything.
The Bottom Line:
Having a hard time getting your SmartThings app finding Lutron devices? This typically happens when there is something wrong with the account that you have linked with your app. In such cases, the issue can be fixed by simply creating a new account. Though if it does not do anything for you, you can try following all the other instructions that we have listed in the article. Doing so should help you resolve this issue.