Spending hundreds of dollars on Owlet systems doesn’t seem like a smart choice when the majority of customers have been running into performance issues with these devices. There is no debate that the concept behind Owlet units is pretty unique, but when it comes to performance consistency, the company has yet to develop its products. So, try to look towards alternatives even if you need to spend money on a similar unit.
Many owners have pointed out error messages like Owlet server connection failure and no response from the unit. If you’re struggling with similar issues and the Owlet unit is not responding to any input then going with some of these basic fixes should address the situation.
Owlet Server Connection Failure
- Re-Add Owlet Device
The most basic fix to this issue with the server connection is to remove the device from the application and then add it again. As long as you’re sure that there isn’t anything wrong with the router connection, you need to just remove the devices and add them to the application after rebooting the device.
Make sure that the unit is in pairing mode as you’re trying to connect the device. So, just hold down on the action button for a few moments until the unit announces that it is in pairing mode. After that, you can try connecting to the servers one more time.
- Reset Your Application
Sometimes, it is the application that is creating these connection issues, and you should remove stored data on your device to reset the application. However, if you’re not on the updated version, make sure to first update the application and then proceed with the reset.
You just have to open up the application settings and wipe all data from the storage options. This will reset everything, and you can log back into the account to access the connected devices.
- Check Account Credentials
According to customer support professionals, this issue often presents itself when users are trying to log in with the wrong credentials. If you’re not sure about the password as well, then simply click on the forgot password option and then update the password through your Email.
You need to make sure that all the alphabets and numbers are in the correct order. This issue is more common than you think, and there is no harm in resetting the password when you’re unable to access your smart devices.
- Wait A Few Hours
The problem can also be from the Owlet servers, and it isn’t much you can do when the servers are actually down. Most of the time, it only takes a few minutes for the servers to come back online. However, there have been reports where users had to wait for a few hours before the servers were available. So, just be patient and try again after a few hours. There is a good chance that nothing is wrong with your system, and the issue is from the server side.
- Try A Different Router
At this point, you should also try your luck with a VPN connection or use a different network to connect with the service. Any reliable service provider like NORD can help you bypass minor location issues, and you will be able to connect with the servers if they are actually online.
Similarly, you can rely on a different router to narrow down the issue with your smart Owlet system. If the device does work with a different router, then you need to look for possible configuration issues with your current router. So, keep that in mind, and consider resetting your router back to factory settings.
- Call Owlet Support Members
Lastly, you can always reach out to the customer support members to inquire about the server status. If the servers are indeed inactive, then you have to wait for them to come back online. However, if the servers are active, you can ask the support members to look into your account for possible issues.
These experts are pretty responsive, and you won’t have to wait long to secure a response from the customer support department. So, make sure to send them an Email or call the company number regarding this issue with the server connection.