The EZVIZ Doorbell is a great way of adding more security to your house. As the device is equipped with a video monitoring camera, it can help make you feel safer in the house.
However, it can be quite alarming when you start facing issues with these products.
You will be annoyed when the response from the doorbell is not optimal, and the majority of issues can be linked to the installation.
This is especially true for first-time owners that are installing the unit on their own without seeking help from an expert.
So, if you’re in the same boat and trying to save on hiring fees, then it is a good idea to go through some detailed guides. You will not be able to fix the unit yourself, and having an expert to help you out is not a bad idea.
That being said, a common problem that users face regarding the EZVIZ doorbell is that its chime is not working.
As a result, we will be discussing all the possible ways one can troubleshoot this particular problem. So, here is everything that you should know to fix this issue:
How to Fix EZVIZ Doorbell Chime Not Working?
- Checking the Power Source
If the chime is not working at all, then the first thing that you should check is the power source. You can try plugging the device into any other outlet.
You can also try plugging in any other device on the same outlet to see if it starts working.
It is not that rare for power issues to present themselves when you’re using the chime on a defective outlet. You will not be able to get any response out of the system when the power supply is not sufficient.
This is especially true for the owners that didn’t give any attention to the maintenance of the power connections. Ideally, you should get the power connections serviced once every six months.
This will drive down the risk of fire hazards, and you will also be able to extend the life of your appliances.
So, there is a good chance that the power supply to the chime is not enough, and you have to provide 100V – 240V AC power to the system.
That will mostly be enough to fix all errors with the system, and you will not have to bother with more complications.
However, if it does not, then there’s a chance that you might be dealing with a defective chime. But before you rule this out, there are still a few troubleshooting steps that you can try.
- Power Cycle The Chime
The next thing that you can do here is to power cycle the chime. It will not take any extra effort, and you just have to remove all power from the chime and then power it up again one more time.
This method is intended to fix all the minor programming bugs before you establish a connection one more time.
So, when you’re also stuck in these issues, just remove all power from the unit and then power it back up.
Ideally, you will be sorted out right here and won’t have to deal with more complications when it comes to setting up the system perfectly.
This doesn’t mean that you can just reboot the system. Instead, you need to get rid of power from the main breaker or remove the chime from the power source. Keep the chime dead for about 20 minutes, and then connect it back to the power supply.
You can also choose to rely on a different power supply this time around and then check up on the response from the chime. If you’re lucky, fixing the system will be fairly simple for you, and you will be able to avoid some errors down the road.
- Check For Hardware Issues
At this point, you should just focus on limiting the issues with the hardware. If you’re not able to get any response from the system even after making sure that the power going into the unit is an option, then the hardware might be damaged.
It is not that rare for smart units to get damaged during delivery, and you are not liable for any of these damages. So, be sure to reach out to the experts, and those professionals will be more than happy to help you get through these issues.
The warranty status on most models will span about one year. You can forward a claim saying that you got a defective unit, and the dealer will be on top of your case.
You can further speed up the process by providing valid proof of purchase, like a receipt.
From there, the dealer will conclude his verification and will send you a fresh piece. So, be sure to reach out, and the dealer will be willing to help you get through these errors.
You have no other options here, and trying to fix the unit yourself will void the warranty. This is true for owners that take the system to their nearest repair center as well.
So, just wait for instructions from the experts, and don’t try to experiment on your own. Otherwise, you will only be disappointed.
- Resetting the Chime
Another thing that you can do is to try and completely reset the chime. Here’s how you can reset your chime:
- Ensure that the chime is plugged into any working outlet.
- Locate the reset hole by lifting both antennas.
- Pick either a needle or a paperclip.
- Using the clip or needle, try pressing and holding down the reset button for around 10 seconds.
Your device should be successfully reset now. Do keep in mind that after the rest, you will now have to reconnect your chime to the application and go through the setup process again.
The only downside to this process is that you will end up losing all of the configurations and will have to set up the unit again.
It will take a fair bit of your time, but you’re not left with many options. So, be sure to go about resetting the system.
Just make sure that the connection with the doorbell, as well as the router, is optimal, and that should help you avoid more issues down the road. However, if you’re not that sure about the internet status, then that can lead to more complications.
- Checking Your Internet Connection
In case there’s any kind of issue with your internet, then there’s a good chance that your chime might not work. To fix this, you will have to make sure that there’s nothing wrong with your internet connection.
After testing out your connection, if you do find something wrong with it, be sure to refer to your ISP. You should also check up on the signal strength and make sure that the router is well within the range. Otherwise, you will just be holding yourself back.
Sometimes, a quick reboot on the router and a bit of adjustment will go a long way. All that you’re trying to do is to find a better spot with minimal inferences. That will help you get a decent response from the chime.
However, if you’re still out of luck and can’t seem to get any response, then it is better to just call it a day. We suggest that you reach out to the official support team and have them guide you further.
- Contacting Customer Support
Before you entirely replace the chime, there is still one last thing that you can try, which is to get in touch with the support team. Be sure to let them know about the issue that you are facing.
After listening to your query, they should further advise solutions that should lead to a potential fix to the problem.
- The Bottom Line:
Is your EZVIZ doorbell chime not working? Following the above-mentioned steps should help you get a better idea of how you can get rid of the problem.
Though if the issue persists, then you might have a hardware fault that can only be fixed with a replacement.
So, you should always start out by carefully checking the chime for issues. If there are cracks or damaged sections, then you’re out of luck and need to get help from the officials.
There is no point in trying to get through the situation on your own, and you should have an expert help you through these errors.
The good thing is that you will get a decent warranty policy on this doorbell. So, even if it is damaged, the dealer will be more than happy to get you a fresh piece.
This is especially true if you believe the unit got damaged during delivery.
Hopefully, that will be it, and you will not have to deal with any errors down the road. All that you have to do on your end is to ensure the involvement of the experts, and they will simplify the situation for you.
From there, you can go about setting up the new doorbell chime.