If your Eufy smart lock continues going offline, it may seem as if there is nothing you can do about it. However, there are a few things you may do.
You’re in luck because we have some simple solutions for you to try!
Eufy Smart Lock Keeps Going Offline
Regardless of whether it stopped operating all of a sudden or has been giving you trouble intermittently for some time.
You can get your Eufy smart lock back up and running in no time at all by using any one of the following five troubleshooting steps.
- Update the App
The majority of people who use Eufy cameras will manage their security system using the Eufy app that is installed on their smartphone.
It is possible that the connection with the camera will be affected if the app is not running the most current version available for it. This would result in the camera continually going offline.
You may use the auto-update option on your mobile device if you want to guarantee that you have the most recent version of the Eufy app installed on your device at all times.
Whether you wish to do it manually, you should make it a habit to check back often to see if a new version has been published.
This will guarantee that the connection between the app and the camera continues to be steady and that you will be able to simply resolve the problem in the event that it goes offline.
- Move The Router To A Better Place
It’s possible that your Eufy camera doesn’t have a reliable connection to the Wi-Fi if it keeps going down for no apparent reason.
The signal will not be strong enough to reach the region if your router is located too far away.
This often causes issues for Eufy’s exterior cameras. You should relocate your router closer to the camera if you discover that one of them is always having this problem.
There may be occasions in which it will be impossible to relocate the router to the required proximity.
In this scenario, the best solution is to make use of a Wi-Fi range extender or booster.
Your connection will improve as a result, and you won’t have to worry about your Eufy camera falling down.
- Restart The Camera
You should attempt to reset your Eufy camera if it keeps losing its online connection.
By doing so, any possible bugs that may be harming the connection between the camera and HomeBase will be eradicated.
After you have successfully restarted the camera, you will need to additionally restart the router.
After the devices have been rebooted, re-establish the connection between the Eufy camera and the internet. This should resolve the majority of connection problems.
- Check The Connection To Homebase
If you find that your Eufy camera often disconnects from HomeBase, there may be a problem with the connection between the two devices.
The Eufy camera will become inoperable if the connection to it is lost since it will be unable to locate a signal that is compatible with it.
When anything like this occurs, you should examine your HomeBase. First ensure that it has electricity, and then examine the LED light that is on it.
If the indicator light on HomeBase is green, the device is successfully linked to the internet and should not be the source of any problems with your camera.
In the event that the light is red, this indicates that HomeBase is powered on but is not connected to the internet.
If you’re having trouble connecting to HomeBase, try inserting an Ethernet cable into it to see if it helps stabilize the connection.
Problems with connectivity may also occur if the smartphone on which the Eufy app is installed experiences a loss of signal.
To resolve this issue, check to see that both your smartphone and HomeBase are connected to the same Wi-Fi network.
- Check the Battery
As a result of the long-lasting batteries that are included with Eufy cameras, the majority of them can operate on a single charge for around one year.
On a single charge, some versions, such as the eufyCam 2C and eufyCam 2C Pro, can record for an average of 180 days.
Checking the battery is the first thing you should do if your Eufy camera keeps going offline for no apparent reason.
It is fairly typical to forget when the battery is going to run out, which might lead to the camera shutting off unexpectedly.
When the Eufy camera’s battery is totally depleted, it is possible that it will no longer be able to remain powered on for the amount of time necessary to show the low battery warning indicator.
If you find that the Eufy camera often disconnects from the internet, you should give the battery a charge.
Installing a solar panel, especially on Eufy outdoor cameras, will allow you to avoid ever having to worry about the charge level of the camera’s batteries.
It will also ensure that the batteries are always fully charged.
- Reset Your Eufy Smart Lock By Holding Down Power Button For 10 Seconds
It’s simple to reset the Eufy smart lock, and you may do it in one of two ways: using your smartphone, or by pressing and holding the power button for ten seconds.
The Eufy smart lock that you have should be able to reconnect to Wi-Fi when you reset it.
If this does not work, you should attempt to reset the device once again, but this time using the app’s user interface.
The process of resetting your locks using the app requires a few extra steps, but it has been shown to work the majority of the time.
After it has been rebooted, re-establish the connection between the Eufy camera and the internet. This should resolve the majority of connection problems.