Water leaks are a challenging problem because it only leads to the wastage of water but also pose structural damage to your home.
In addition, if you have electronic appliances around the area of leaks, it can cause short circuits and electrocution. For this reason, the Wally water leaks detector is widely used as it helps detect leaks in water pipes.
This water leaks detector doesn’t only share information about the water leaks but also gives alerts about changes in temperature and humidity.
The detector sends alerts through text messages and email (you can register the contact details), so you are always updated.
However, it can show some functionality errors, which brings us to common Wally water leak detector problems troubleshooting!
Common Wally Water Leaks Detector Problems Troubleshooting
- The Water Leak Detector Appears Dead
The water leak detector is responsible for detecting leaks in the sanitary and water pipe system of the home. For this reason, it has to work constantly.
On the other hand, if the detector’s LED indicator is turned off and the unit seems dead, there are chances of power connectivity errors.
First of all, you have to check the power cord that connects the detector to the main power supply – it is important for powering the detector.
However, if the power cord is damaged or loose, it will interfere with the flow of electric signals, and the detector won’t turn on.
So, locate the power cord and make sure it’s tightly connected. However, if the cord is already connected, but there is fraying on the cord, it should be replaced.
In case there is nothing wrong with the power cord, but the detector still seems offline, we recommend that you check the power fuse.
A power fuse works as a safety device as it protects the detector from excessive current.
When the current or voltage exceeds the threshold, the power fuse blows out to disconnect the power connection. So, if the power fuse has blown, the leak detector will not work, and you won’t be able to turn it on.
This is why we recommend checking the fuse and replacing it. The most common sign of a blown-out fuse is a disconnected wire or blackened appearance.
As far as the new power fuse is concerned, it can be purchased from the electricity store.
- The LED Indicator Remains On All The Time
If the LED indicator on the water leak detector turns on, it usually indicates that it has detected a water leak in the system.
However, it can be alarming when the LED indicator remains on all the time and there is no water leak. So, let’s see which solutions you can try!
Moisture On Cable
If the cable that connects the water leak detector to the power supply is wet, the unit will think that there is a water leak, hence the LED indicator light.
For this reason, we recommend that you turn off the detector and make sure you dry the cable properly – you can use a dry cloth to clean the moisture.
Cable Is Short
If there is no moisture or water on the cable, but the LED indicator is still on, it means that the cable is short. In particular, we are talking about the cable that connects the sensors.
In most cases, the short is caused when there are contaminants or dust particles around the sensors. For this reason, you’ve to disassemble the detector and clean the area around the sensors.
If there is dust, you can use tissue paper.
If the detector has no contaminants, there are chance that the cable is damaged. You must check the detector’s cable for fraying and damaged insulation.
If the cable appears damaged, you have to hire an electrician to replace the cable.
However, if these solutions don’t work, it indicates a system fault, and the only solution is to consult Wally customer support (the ideal option is to replace the detector).
- The Detector Is Giving Sound-Based Alerts, But The LED Is Off
When the water leak detector detects water in the system, it sends out audible alerts, and the LED indicator will turn on as well.
However, if the detector has audible alerts but the LED is off, there are chances that there are no leaks and the detector has a system fault.
For this reason, we recommend that you turn off the detector and take off its cover. Now, inspect all the components and wires. If the wires are disconnected, reconnect them.
Also, you have to check the components with the help of a multimeter. If the multimeter identifies continuity issues, you should get the detector replaced.
On the other hand, if the detector is under warranty and there is a system failure, it’s better to claim a free replacement.
- Audible Alerts Aren’t Working
The best thing about Wally’s water leak detector is that it sends out audible alerts whenever there is a leak in the water system.
However, if the LED indicator is turning on but the audible alerts aren’t there, it indicates an issue with the sensitivity settings.
To resolve this issue, you have to access the detector’s settings and go to the sensitivity tab. If the sensitivity is too low, we recommend that you increase the sensitivity.
On the other hand, if the sensitivity is already high, the only option is to return the detector to a manufacturer because there is a system fault.
If your detector is under warranty, you can get a free replacement.
- Water Valve Is Not Opening
The water leak detector is installed with the water pipes to make sure it controls the water valve according to the leaks.
However, if there is no leak in the system, but the water valve is not opening, it can restrict the overall flow of water in your home.
To resolve this issue, you have to check the power connection of the valve. That’s because if there is no power to the water valve, it won’t operate smoothly.
So, check the coil’s ohmic value – if the value is higher or lower than 736, it indicates that the coil is damaged and should be replaced. In addition, the connections to the coil should be tightened.
On the other hand, if there is nothing wrong with the coil, you have to check the socket terminals because the voltage should be 230V.
In case of fluctuating voltage, you should contact the electrician to resolve the voltage-related issues.
- The Water Valve Doesn’t Close Completely
The water valve has to close completely to optimize the flow of water in the pipes. However, if the water valve isn’t closing, you have to remove the valve because it might be installed incorrectly.
We recommend that you check the arrows on the valve and make sure you tighten the valve in the direction of the arrow.
On the other hand, if the valve is already installed correctly, you have to ensure that the water pressure doesn’t exceed the normal threshold value.
If the water pressure is high, you’ve to reduce the water pressure.
Last but not least, you have to check around the valve to make sure there are no contaminants or dust in the valve seat. If that’s the case, clean the valve seat properly.
- The Detector Doesn’t Work Even After Pressing The Button
Wally water leak detector has been designed with a reset button, which has to be pressed to make sure it starts detecting the water leaks.
However, if you have already pressed the reset button on the unit but it’s unable to send timely alerts or detect water leaks, there are chances of battery damage.
This is because if the battery level is low, the detector won’t function properly. To fix this issue, you’ve to take out the batteries and replace them with new ones.
However, if you find it expensive to replace batteries every three to four months, you should get rechargeable batteries.
On the contrary, if the batteries drain out too quickly, we recommend that you change the installation location. That’s because the batteries start draining quickly when the room has a high temperature.
- Alerts Are Late
If the detector is sending alerts about the water leak, but the alerts are late, it means that the signals are weak – weak signals can lead to communication issues.
For this reason, we recommend that you put the detector closer to the smart home hub to make sure there is no interference in the transmission of signals.
We recommend investing in the smart plug because it helps strengthen the signals.
- The Detector Is Not Giving Any Alerts
If you have identified a leak in the water system, but the detector is not providing any alerts, we recommend that you wait for a bit.
This is because it can take up to one to two minutes to make sure the sensor determines that there is moisture/water. However, if waiting doesn’t work, it indicates that the sensor is damaged, which calls for a replacement.