3 Common Peloton Bike Problems Troubleshooting

common peloton bike problems troubleshooting
common peloton bike problems troubleshooting

Being physically active can help you a lot in the long run. If you take care of your body now and exercise daily, you’ll be healthier. Fitness bikes can be very helpful for this purpose. Peloton bikes are one of the highest quality fitness bikes that you can buy. They can cost you somewhere around 2000 dollars depending upon which model you’re buying.

Even though they are very reliable, a lot of customers have been complaining about running into problems lately. In this article, we will be covering some of the common peloton bike problems and how you can troubleshoot them.

Common Peloton Bike Problems Troubleshooting

  1. Screen Not Working

It is a very common error that users run into quite often. This error occurs when the bike is not able to draw power which is why your screen is not working. Sometimes the cord connected behind the screen comes off which can also cause this error.

The first thing that you should check is whether or not your bike can draw power from the circuit. In most cases, the power cord is not connected properly at both ends which causes your screen to turn off. Sometimes the power outlet can also malfunction. You can try using another outlet or a spare cable to pinpoint the exact cause for this error.

If the issue persists after checking the power supply then the next thing you have to check is the cord that is connected to one of the ports behind your screen. Make sure that the cord is pushed all the way in and it is not loose. Ideally, it should be connected to the middle port. After that just hold down the power button to turn on your screen and it should start working. Otherwise, you’ll have to contact member support.

  1. Metrics Not Showing

A lot of customers have been complaining about their metrics not showing up during a class. These metrics include all of your stats like calories burned, distance traveled, the speed you’re traveling, and the resistance levels. Which can be quite helpful during your exercise session.

Usually, these issues occur when the connection cables are not working properly behind the screen touch screen. Make sure to unplug the cables to make sure that the contact points are not damaged. After that just plug them back in properly and check if the matrices appear on your screen. For most users replacing the cable sorted out this issue.

If the metrics are still missing then we recommend that you try leaving the class and then joining it again to troubleshoot any minor bugs that might be affecting your system. Make sure to also check for firmware updates. It can take a bit of time to update firmware but doing this will likely sort out your Metrics issue.

  1. Noise Coming from Bike

The Peloton makes sure that their smart bike is sturdy and designed to work without making noise, but if you don’t take care of your bike and maintain it after specified intervals then it is likely you’ll be running into similar issues. These stats help you keep track of how much exercise you should be doing. Here is how you can resolve this issue.

To sort out this problem we recommend that you clean your bike and tighten the pedals, seat, and cleats at least once every two weeks. Most of the time the noise is coming from these parts being loose. You can refer to the user manual if you’re not sure how you should be maintaining your bike. If the noise is still coming from the smart bike then you can have a technician take a look at it to make sure nothing is broken.

These were a few common issues that you can face while using Peloton Bike. However, if your specific issue is not mentioned here then we recommend that you contact Peloton customer support. Just explain your issue to them in detail by sending the support team an email. After the problem is identified, they will send you a list of ways to troubleshoot your smart bike. Just follow their instructions and you’ll be all set.

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