Sonos Move is an expensive unit, but the sound quality from this unit backs up the expensive price tag on this unit. While some owners have experienced issues with the USB-C Charger for this device, you won’t be disappointed by the sound output from this device.
Moreover, the size is pretty decent and accurately fits the requirements of a larger audio system. As far as the issues with the Sonos Move USB-C charger are concerned, these complications are mostly related to hardware problems.
So, here are a few things that you need to check to get your Sonos Move USB-C charger working again.
How To Fix Sonos Move USB C Charger Not Working
- Change the Adapter
The adapter should be the first thing you have to change when you’re running into charging issues. The basic adapters in your household won’t be able to support the power requirements of the Sonos Move system. So, if you’re using an existing adapter with the USB-C cable to charge Sonos, then that is likely why you’re dealing with this compilation.
The only solution here is to change the adapter and get a more robust unit that will supply the right level of power to your Sonos Move unit. Make sure that the adapter is compatible with 48W systems and that should fix your issue.
- Check Power Output From Source
The power output from the outlet can also play into situations where the Sonos Move USB-C charger is not working. You can make use of a multimeter to check the output from the source and then match it with the Sonos requirements. Ideally, you’re looking for a minimum of 45W to 48W of output from the outlet.
If the outlet is not providing the adapter with sufficient power, then your only solution is to try a different outlet. Hiring an electrician might be a bit expensive, and you’re just better off with a different power source. So, switch to an outlet that provides enough power to charge your Sonos system.
- Replace Power Cable
The USB-C cable can also get damaged or frayed, which will lead to the same complications with the Sonos Move USB-C charger not working. You should also carefully inspect the power cable for kinked sections and damaged parts. If the cable is indeed damaged, you won’t be able to do anything about the Sonos Move system except try a different cable. So, replace the power cable and then check the charging status on your Sonos Move.
- Clean Charging Port
Even though it is pretty rare, there is still a chance that excess debris has clogged up the charging port. This issue can interrupt the power flow and create charging issues with the Sonos Move unit. So, you should clean the charging port on your Sonos move system with an air blower. This will free up the charging port from extra debris, and you’ll be able to make use of the connectors again.
- Reset Sonos Move
The issues with the Sonos Move not charging are mostly related to the hardware components like wiring, adapter, and power outlet. However, if you’re sure that there is nothing wrong with any of those things, then resetting the Sonos move should be your next move.
There is a slim possibility that you’re running into charging complications because of programming bugs. Resetting the Sonos move will address these programming bugs, and you’ll be able to charge your system again. So, just reset the Sonos Move and then try using the power cable to charge the speakers. Hopefully, the issue will be fixed, and you won’t have to claim a warranty on your device.
- Claim Warranty
If the issue still persists, then call Sonos customer support about this problem. There is a huge possibility that you’re dealing with a defective Sonos Move system that has to be replaced. If your purchase was recent, then the warranty policy will completely cover this issue. So, just demand a replacement, and the dealer will provide you with new Sonos Move speakers.
There is a good chance that you won’t have to come to this point, and the issue will be fixed after changing the adapter. So, make sure to source a compatible adapter that helps provide your Sonos device with the ideal output.