Even though using the Sonos app should be pretty simple, there can be times when you will notice the app not working at all. On such occasions, you will have to know the steps that you will need to perform for troubleshooting.
Unfortunately, most users have no idea about it. For this reason, we will be using this article to share all the possible ways you can troubleshoot this issue. So, if you are also wondering the same thing, here is what you can do about getting the issue resolved:
How to Fix Sonos App Not Working?
- Running An Outdated Version
One of the first reasons why you may have your app act up is because you are currently running an older version of the app. If that is the case, then all you need to do is to make sure that you install the latest version of the Sonos app.
Depending on whether you are using an Android or iOS device, go to your application store. Here, you will need to look for the Sonos app. If you get an option to update the app, be sure to tap on it.
- Checking Your Network
Another really common reason why you may have your Sonos app not working all of a sudden could have something to do with your network. To be more specific, you will have to make sure that your internet is stable.
Try browsing the internet or running an internet speed test to determine whether your internet is acting up. If it is, then you will need to contact your Internet Service Provider for getting this fixed. Though before you do this, you can still try restarting your router. Also, try connecting to a cellular network before running the app to see if that helps.
- Resetting the App
Most users have also mentioned how resetting their application helped in their case. However, consider whether you are using a smartphone or a PC, the process might slightly differ. In case you are using an Android/iOS device, follow these steps:
- Start with opening the Sonos app on your phone.
- Under the settings option, go to your App Preferences.
- Make your way to the bottom part of the window and choose “Reset App”.
- Once the process is complete, restart the app.
Similarly, if you are on a PC, then try these steps instead:
- First, open the Sonos app on your PC or Mac device.
- You should be able to find a “Help” menu on the top side of the window.
- Choose “Reset Controller”.
Do keep in mind that as soon as the reset process is complete, you will have to set up your Sonos system again.
- Reinstalling the Application
It could be that your application is simply bugged out. If that is the case, then a simple reinstall should help. However, before you reinstall the whole app, we recommend clearing out the data and cache files of the app or trying resetting it as mentioned in the previous step.
If that does not work, then you can proceed on to reinstalling the Sonos app.
- Getting in Touch with Support
If you hadn’t had any luck so far, then you should be much better off by taking this to customer support. There’s also the chance that the Sonos servers might be currently down.
Whatever the reason may be, contacting the support team should help you in figuring out what you can do about it. Though you should mention the things that you have already tried beforehand.
The Bottom Line:
Having your Sonos app not working can end up affecting your whole Sonos system. As a result, whenever you do end up facing any such issue, it can be pretty concerning. In case you do encounter it, then the above-mentioned steps should definitely help you be able to resolve the issue. So, be sure to give the article a good read and follow each of the instructions that have been listed.