SimpliSafe Keypad Not Connected: 3 Ways To Fix

simplisafe keypad not connected
simplisafe keypad not connected

SimpliSafe offers multiple solutions for keeping your smart home protected and secure. They have devices that will help keep every single door, window, and room safe. They help protect your house not only from intrusion but also from fires, medical emergencies, water damages and much more.

Everything is monitored by complete professionals that are readily available to call the police at any time. Their security solutions have received various awards and positive feedback from the community. The great thing about using their solutions is that even when you are not aware, the monitoring staff will let you know if they detect anything unusual.

How to Fix SimpliSafe Keypad Not Connected?

Many users are frustrated about the fact that their keypad is not working at all. This has raised security concern among these users. A keypad is one of the few things protecting you from intrusions. That is why it is important that it works at all times.

In today’s article, we will be exploring a few ways on how you can fix SimpliSafe keypad not connected. We will be compiling a complete list of solutions. So, without any further ado, let’s get started!

  1. Discharged Battery

A discharged battery is a very common reason why your keypad may not be working. If you have had any power outages recently, then this might probably be the case.

Either way, we suggest you disconnect your battery. Make sure they are working and are charged. Reconnect them with the keypad. You may have to set up your sensors again. Once you are done, your issue should most probably be fixed. If it isn’t, proceed on to the next step.

  1. Reinstall the Keypad

It is highly likely that you have not installed the keypad properly. If that is the case, then you may want to remove and reinstall the keypad. Make sure that you check each connection and ensure that you have fit the keypad into place.

If you can, we suggest resetting the device and going through the setup again. Ensure there isn’t a problem with your network.

  1. Broken Device

The last reason why you may be facing this issue could be because you have a faulty device. In this case, not much can be done on your side. Instead, you will have to contact customer support.

If there really is something wrong with your device, then they should get your device replaced. However, even if it’s not faulty, the support team should still help you get to the root of this issue.

The Bottom Line

Mentioned above are the 3 different ways on how you can fix SimpliSafe keypad not connected. If you are someone facing this issue and want a desperate fix, be sure to follow all of the steps written in the article.

7 thoughts on “SimpliSafe Keypad Not Connected: 3 Ways To Fix”

  1. Sandy, i have the same problem and have reinstalled the kepad 7 times already and eventually it keeps going back to the keypad not in range. Gave me the indication that the system is faulty.

  2. My system required an “Update” never worked after update started. “KEYPAD NOT CONNECTED” tried pulling batteries as suggested. Nothing!

      • Me too. Got a message saying the keypad needed new batteries. Replaced them and now it as: Keypad not connected. Try any key to connect to the Base Station” No matter what I try, that is the message. Any ideas? Thanks, Chrissy

    • Mine keeps giving a message Keyboard not connected try any key. Did you have any luck? I only got in this position because the base station said I needed to change the batteries in my keypad, and when I did and hit a button it says the above. I have had this system for 2 years and never had any trouble.

      • initially, the message was “keypad is not in range”. It has been this message for some time now on occasion. However, we thought had the problem fixed. Well, today, the same message, so we changed the batteries out. Now, WE get this message “Keypad not connected. Try any key to connect to the Base Station” No matter what I try, that is the message. We do not know how to reinstall the keypad, as our son-in-law set up the system. C an you help?


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