9 Things To Try If SimpliSafe Door Lock Is Not Responding

simplisafe door lock not responding
simplisafe door lock not responding

The SimpliSafe door lock brings an elegant design to the customers, and the price point is pretty affordable with this brand.

So, you will be sorted out with the most amazing performance and quality response when sticking with this brand.

The only complication is that the SimpliSafe door lock will sometimes run into responsiveness issues, and you will have to go through different troubleshooting steps to get it working again.

Most of the time, these issues are not that hard to fix, and you will have complete control of the situation.

So, if you’re running into problems with the SimpliSafe door lock not responding, there is no need to worry.

Usually, you will have to address power-related compilations to narrow down the issue, but other factors can play into this situation.

All it takes is a bit of effort on your end, and you will maintain perfect control of the situation when it comes to fixing Simplisafe.

So, if you’re in the same boat, try to follow through with these methods, and the unit will start working.

Resolving SimpliSafe Door Lock Not Responding

  1. Replace Exhausted Batteries

You’re likely dealing with exhausted batteries when the SimpliSafe door lock is not responding to your commands.

So, instead of getting worried about hardware issues or other serious problems, you should just proceed with a battery replacement.

This issue is especially real for users who had no issues with the SimpliSafe unit up to this point. So, make sure to replace the drained batteries on your door lock, and it will start working perfectly.

In most situations, the keypad will inform you about the low battery status before you have to deal with the responsiveness issues.

So, make sure to keep track of this status and immediately replace the batteries if the SimpliSafe door lock is not responding.

battery cell

Hopefully, you will be sorted out right here and won’t have to deal with more errors down the road.

It all comes down to how you’re planning on addressing the situation, and starting with the power supply is not a bad approach. 

  1. Improve Wi-Fi Strength

Improving the Wi-Fi strength should be the next thing that you need to consider at this point.

If the router is out of range or set to the 5.0 GHz band, you’ll keep running into these issues with the SimpliSafe door lock not responding.

So, to eliminate this problem, you should reduce the distance between the router and the smart unit.

Improving the signal strength allows users to benefit from better responsiveness from the smart unit. So, make sure to try out a new spot for your router and power cycle the router to refresh the network connection.

  1. Reduce Distance from Base Station


Sometimes, reducing the distance between the base station and the smart lock will help you fix the responsiveness issues.

So, if you’re sure that the router is placed within the range of the lock, you should focus more on limiting the distance between the base station and the smart device.

That should be enough to address the issue with the SimpliSafe door lock not responding, and you will notice better performance from the lock.

  1. Refresh App Connection

The application on your smart device is another factor that plays into this situation with the smart system. All you need to do is to access the notification shade and open up quick settings.

From there, you can open up app settings and then navigate to the SimpliSafe smart application to remove the stored cache.


Just address the storage options after accessing the application settings and wipe all of the stored data. This will be enough to fix the SimpliSafe application, and you won’t have to think about running into the same complications.

  1. Use A Different Mobile Device

These responsiveness bugs are also related to your mobile device, and if you’re on an outdated OS, then there is a chance that you will be dealing with situations like the SimpliSafe door lock not responding.

The only thing you can do here is to try a different mobile device and then try accessing the smart unit again.

Hopefully, you won’t have to bother with the same issues when you try a different mobile device with your SimpliSafe smart door lock.

  1. Reset SimpliSafe Door Lock

If you’re still stuck in the same situation with the SimpliSafe door lock, then the last thing left to do is reset the door lock. 


This might seem like an extensive task, as you will have to go through all configurations from scratch, but it is the only solution when you’re unable to get the device working again after going through all the steps mentioned above.

You should also think about involving experts from the SimpliSafe customer support department to help with this issue.

They will help you better isolate the issue with the SimpliSafe smart unit. So, instead of wasting your time narrowing down the problem, just ask experts for help.

  1. Limit Interferences 

Sometimes, the issue is more with the interferences, and you will have to check up on the situation with other wireless devices in the house.

If you’re not that sure about the quality of the connection, then focusing more on the environment is the only real option here.

You have to make sure that there is not an excess of smart wireless devices or accessories that are working on the same network.

wifi network

Otherwise, you will just be cluttering up the system, and the response from the system will be far less amazing than you might think.

The only reasonable thing that you can do here is to limit the interferences and then check up on the responses one more time.

Ideally, you should be able to get a better response when there are fewer wireless units in the same room and connected to the same network.

Similarly, power cycling the unit to refresh the system is not a bad idea either. It all comes down to how you’re planning on addressing the situation, and all of these pointers will prove to be useful in most situations.

  1. Check For Hardware Issues

The hardware side of things can also be to blame here. If you’re not that sure about the hardware or the situation with the lock is a bit rough, then you have to call the dealer.

This is especially true if you think that the unit got damaged during delivery. 

hardware repair

One of the best things that you can rely on here is the warranty claim. You need to reach out to the dealer, explain your end, and then demand a fresh piece.

The dealer will be more than happy to help you out, and you will not be stuck in these errors on your own.

It takes a bit of effort only to get help from the dealer, and you will not have to go through all of these fixes on your own.

So, be sure to reach out and don’t dig yourself into a deeper hole when it comes to the warranty claim. 

  1. Call Customer Support

Lastly, if you engaged with a secondary dealer or can’t seem to get a reasonable response from the dealer, then there is no harm in reaching out to the official support team.

Explaining the issue to the officials and seeking their help is one of your best options when it comes to limiting and addressing these issues. 

You can just contact the Simplisafe team by calling the company number or reaching out to them directly through the company number or the official email.

customer support

From there, you can either demand a replacement or seek their help in fixing these minor issues.

The good thing about the Simplisafe support team is that these professionals bring years of knowledge to the table.

You will not have to deal with any extensive errors on your own, and relying on these experts will have you sorted out in the long run. 

Wrapping Up

The Simplisafe units are pretty amazing and will serve you well as long as you set them up correctly. Messing up on the basic installation will only lead to more errors as you struggle to get any response out of the system.

So, if you do get stuck in these errors, try getting help from a professional. 

On the other hand, if you’re not that sold on the idea of hiring an expert, then you can go through the basic troubleshooting routine yourself.

This includes fixing the alignment, replacing the batteries, reducing the distance, refreshing the application, and much more. 

Ideally, you will not have to bother with any extensive errors after going through these basic routines.

As long as you have a bit of an idea of how to go through the configurations and the installation cycle, you’ll be able to implement a ton of suitable methods. 

Hopefully, you will not have to go through any hassle when it comes to fixing this system, and the troubleshooting routine will be fairly simple.

However, keep in mind that you always have the option of relying on an expert to help you get through these errors.

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