While Ring units are one of the most reliable options in the market, these do run into issues when using them with the older mechanical chime.
You won’t have to worry about any issues as long as you’re using this chime with established smart chimes, but if you’re using them with the traditional units, then there is no guarantee that you will avoid functionality-related issues.
So, make sure to source a decent smart chime to work with your Ring doorbell. However, you can also rely on some common troubleshooting steps to get your chime working again.
If you are having problems with the Ring doorbell not ringing the mechanical chime already installed in your home, then try out these solutions.
How to Fix Ring Doorbell Not Ringing Mechanical Chime
- Check In-App Configurations
Start the troubleshooting process by checking the in-app configurations if you’re running into this issue with the Ring doorbell not working with a mechanical chime. Most of the time, there won’t be any serious issue, and you will just be dealing with situations where the in-app configurations for the mechanical chime will be disabled.
So, make sure to enable support for the mechanical chime through the in-app settings and try using the chime again.
- Power Cycle Doorbell
Sometimes, all you need to do is to reboot the ring doorbell to get everything working again. It will take a bit of time to remove the internal battery, but your issue will likely be fixed after the power cycle process is complete. Restarting the Ring doorbell won’t remove any configurations, and you will be able to control the device perfectly.
So, just remove the power connection as well as the internal battery for a few moments and then try to mount the Ring doorbell again. This will be enough to fix the wiring issues, and the device will start working with the Ring doorbell.
- Check For Compatibility Issues
You need to also check for compatibility issues when the mechanical chime is not working with Ring. There are complete compatibility guides available on the Ring official website, and you need to match the make and model of your chime with the guide. If the chime is not compatible with Ring, then there isn’t much that you can do to fix the doorbell. Your only option is to source a fresh piece that is compatible with the Ring doorbell.
- Fix Wiring & Pairing Issues
The next thing you need to fix is pairing and wiring-related issues with the chime. Usually, you will just be dealing with damaged connection points and frayed sections that can be fixed by replacing the wiring. Once the wiring issues are fixed, you can try to pair the chime again, and it should work properly with the Ring doorbell. So, fix all loose connections, replace frayed sections, and fix spliced wires to get ahead of these situations with the Ring doorbell not working with the mechanical chime.
- Reset Doorbell
Resetting the doorbell should be your next move when the mechanical chime is not working with your unit. As long as you’re sure that there are no compatibility-related issues, just reset the doorbell and connect it with the mechanical chime again. There is a chance that you’re running into programming bugs that can be fixed by a quick reset.
Once the device has reset, you should try to connect it again with the mechanical chime and test the performance. Hopefully, it will start working at this point, and you won’t have to bother with claiming the warranty or replacing the chime to get everything in order.
- Contact Ring Customer Support
At this stage, your last move is to reach out to the experts working at the Ring customer support. Explain this issue with the Ring doorbell to them and have them supply you with a replacement if there are some board-related issues. You can’t do much about fixing the board yourself, and engaging an expert is your only option. So, make sure to avoid wasting your time narrowing the issue yourself and call someone from the Ring customer support. That way, you will be able to figure out the issue quickly, and implement relevant troubleshooting steps to get the mechanical chime working again with the Ring doorbell.