While Schlage and Kwikset are the top brands in the security locks market, more and more competitors are joining the market every day with their innovative products. Recently, many owners have shifted towards the use of Lockly units because of their extensive list of new features. So, if you’re looking for more accessibility features and enhanced convenience, then the Lockly portfolio is good for you.
The locks from this brand will function perfectly for decades, but there have been a few complaints when it comes to the fingerprint features. Issues with the Lockly fingerprint not working are pretty common and annoy owners daily. So, let’s cover what you can do about this issue with the Lockly fingerprint not working.
Fixing Lockly Fingerprint Not Working
- Restart Lock
One of the most effective methods to fix the fingerprint issue is by simply restarting the lock. You don’t have to bother with the complete configurations again, and simply restarting the lock should improve your situation. So, just use a pin to press the button between the terminals on the front of your lock.
Holding the button for around 10 seconds will restart the lock, and then you can access the fingerprint feature again to ensure performance.
- Check Connector
The fingerprint should start working after the restart procedure if there are no hardware issues with your lock. However, if you’re still stuck in the same problem, check the cable connector. There is a chance that the pins inside the connector are damaged, and you need to replace the connector to get everything working again. Your unit won’t work until you’re relying on good-quality pins.
- Clean Scanner
Sometimes, you can fix the Lockly fingerprint issue by just cleaning the scanner. So, if there are extra smudges on the unit or a thin layer of oil on your fingers, just clean it up and try using the sensor again. Hopefully, the fingerprint will start working perfectly, and you won’t have to clean the scanner again.
- Add New Batteries
Low batteries in the lock can also lead to functionality issues with the fingerprint sensor in your lock. So, all you have to do is add new batteries to the lock and then try using the unit again. It shouldn’t run into issues with the fingerprint not working as long as the connector pins are in good shape.
- Reset Lock
The last thing you can do here is reset the lock. It will eliminate all the configurations from the lock, and you will have to go through the setup process again. However, there is a good chance that resetting the lock will remove any bugs in your system, and the fingerprint will start working if there are no hardware issues.
On the other hand, if the unit doesn’t work after resetting the lock, then the only option left is to claim the warranty. You’re likely dealing with a defective unit that has to be replaced to get everything working again. So, reach out to your dealer and explain this situation to him.