Even though Eufy labels its devices to fully support Alexa-enabled devices, you may have received a prompt saying Eufy live view is not supported. This is a pretty common error as we have seen plenty of users running into it in the past.
This is why today; we will be focusing this article on telling you the different ways through which you can fix this problem. So, let’s not waste any time further and get right into how you can resolve the issue for good.
How to Fix Eufy Live View Not Supported By Alexa?
- Poor Internet Connection
As this error occurs when Alexa is having a hard time connecting to your Eufy device, you should start with checking whether there is anything wrong with your internet. To check your internet, you can try running an internet speed test which should give you an idea of what speed you are currently getting.
Similarly, if you do notice any problems with your internet, you will have to get in touch with your ISP. This way, they should be able to check the status of your network and fix it for you.
- Re-Adding Eufy Camera
It is also possible that the device might have bugged out inside the Alexa app. As a result, Alexa is unable to detect your device. If that is the case, then we suggest that you try adding the devices again.
First, you will have to remove all the Eufy devices that you have already added to the app. Once you do, try individually adding each camera device to the app. As soon as you are done, try accessing the live view feature and see if it works.
- Reinstalling the EufySecurity Skill
Another thing that we recommend you do is to reinstall your Eufy skill on the app. There’s a good chance that you might have issues with the skill itself, which is why the live view is acting upon Alexa devices.
To uninstall the skill, access your Alexa app and go to the skills tab. Likewise, after you have removed the skill, then you can try reinstalling the same skill in the same tab.
- Using the Same Email Address
For Eufy devices to successfully work with your Alexa devices, you have to make sure that you use the same email address while creating an account on both devices. If you have a different email address set on Alexa, then you are bound to face this issue.
To fix this, attempt creating an account that uses the email address as the one you used on your Eufy devices. Similarly, it is also worth mentioning that you must use an admin account on your Alexa device that has the privilege to use Eufy devices.
- Using Echo Show
For viewing live footage from your Eufy devices, you must use a device like the Echo show as it fully supports the feature. You might be using any such device that might not support the use of live view.
Similarly, you must use an Alexa-enabled device that comes with a camera.
- Seeking Help From Support
In case the issue persists, then it is probably for the best if you attempt to get in touch with the support team. Be sure that you let them know about the devices that you own along with the details about the issue that you are facing.
Once they get in touch with you, they should be able to come up with a few solutions that you can follow for fixing the issue.
The Bottom Line:
Getting the error prompt “Eufy live view not supported” even when you are using a supported Alexa device can be pretty annoying. This usually pops up whenever your devices are not able to connect.
So, if you are experiencing any such issues, you should start with troubleshooting anything that might cause problems with your devices connecting with each other.