For people looking for a secure outdoor lighting solution, Eufy has come up with a solution through their Floodlight product. If you already own these lights at your house, chances are that you might run into problems while using these.
Under such circumstances, it is crucial to know how you can fix these issues. Speaking of which, we have seen various users run into a specific problem where the Eufy floodlight camera is not connecting. To know exactly how you can get rid of this issue, here are some of the things that you will need to know:
Fixing Eufy Floodlight Camera Not Connecting
- Connecting to a 2.4GHz Network
You could be connecting your floodlight to a 5GHz network. If that is the case, then you won’t be able to get your device to pair as they run only on networks supporting 2.4GHz. Luckily, you should be able to change the bandwidth of your network with quite an ease.
All you have to do is to access your router’s settings. Under the Wi-Fi tab, locate the option to change your network’s band to 2.4GHz. Once you make the changes, ensure to save them and restart the router.
- Using the Same Network
A mistake that users often make is connecting to a different network on their phones when going through the setup process. If you are doing the same thing, then you have to make sure that you use the same network on both your phone as well as the floodlight camera.
This makes sure that your phone can detect the floodlight camera. In case they aren’t connected to the same network, both these devices will have a hard time finding each other, which is why you won’t be able to connect the camera.
- Adding Camera to Router’s Firewall
There’s a chance that you might have set up a firewall or whitelist on your router. If so, then you should know that unless you add the camera to your router’s firewall, it won’t let the device connect to the network.
This is why if you have anything of the sort set up on your router’s settings page, make sure that you add an exception for the floodlight camera on the whitelist. But if you don’t recall having any kind of firewall on the router, then you can skip this step.
- Entering the Correct Credentials
As simple as it may sound, you might be entering the wrong details of your network before connecting. As a result, we recommend that you double-check all the credentials that you enter before attempting to connect to the network.
- Checking Your Internet
It is also possible that you might have a problem with the internet due to which you aren’t able to get your floodlights to connect. If that is the case, then you will have to get in touch with your Internet Service Provider as they should have a better idea of what you can do to get this issue fixed.
- Contacting Support
If nothing seems to be working for you, then your best bet would be to seek help from the support team. Be sure to send your query to the team as they should reach out to you as soon as they can.
Once they do, they should suggest to you a few things that you can try to get rid of the problem. Though if the issue persists, they should be able to come up with a solution.
The Bottom Line:
Don’t have any idea why your Eufy doorbell camera is not connecting? The first thing that you can do is make sure to use a network that is using a 2.4GHz Wi-Fi band. Besides this, a few other things to consider are connecting to the same network as your phone, as well as making sure it is working in the first place. For more details, be sure to go through the instructions that have been written above!