The Ecobee system is a smart way of enhancing the performance of the HVAC system while making it more power-efficient. Pairing the Ecobee unit with smart sensors helps customize the conditions in different regions. So, the environment control system in your smart home will adjust according to the number of people in the room, and you will enjoy the perfect temperature in every section of your household.
However, the connectivity issues with the system have annoyed a lot of customers recently. If you’re in similar shoes and the Ecobee won’t connect to Wi-Fi, then going through this troubleshooting guide will give you a decent chance at fixing the problem.
Ecobee Won’t Connect To Wi-Fi
- Restart Router
The majority of reports from the customers mentioned that they were able to maneuver through Ecobee not connecting to Wi-Fi by restarting the router. Bugs in the network can create these problems when you’re connecting the smart devices for the first time. So, restart the router and try connecting it with the Ecobee device.
In most situations, the issue will be fixed once you remove the power from the router for around 30 seconds and then turn it on again. So, there is a good possibility that you won’t have to spend time in more troubleshooting steps.
- Limit Dual Bandwidth
The dual bandwidth router does offer more control to the owners, but it can sometimes glitch out the smart system. So, even though your router is broadcasting both 2.4 and 5.0GHz networks, the smart system is unable to distinguish between these different channels. For this reason, you need to limit the channel to a single bandwidth.
Removing the 5.0GHz channel temporarily is a solid fix for this issue, and you can turn this channel back on once the Ecobee is connected to the Wi-Fi network. So, just limit the dual bandwidth channel and then try connecting the Ecobee unit with the router.
- Check Thermostat Version
The thermostat software version can also create this problem with the router connection. So, if you’re unable to connect to the thermostat with the router after checking the channel bandwidth, then check the current software version of the Thermostat. If you’re on an outdated version, that is one of the reasons why the device won’t connect to Wi-Fi.
Luckily, updating the firmware should eliminate this connectivity problem. So, try using cellular data and get the current software updated to the latest version. That should fix everything with the router. You can also reach out to Ecobee customer support to request an update on your system.
- Move Router
Sometimes the signal strength is the main reason why Ecobee Won’t connect to Wi-Fi. If the main router was recently moved to another location, then you’re likely struggling with weak signal strength. The only thing you can do to improve the signal strength is to move the router closer to the smart device.
That will eliminate the signal stern issues, and you can test out the system by connecting the Wi-Fi with your Ecobee thermostat. Ideally, the problem should be fixed at this point if there are no interferences between the router and your thermostat.
- Check Security Protocols
Having weak security protocols on the thermostat is another reason that can play into this issue. So, you need to check the encryption type on the router and update the security configurations if you’re not connected to WPA2-AES.
Otherwise, the system will keep running into the same problem, and your device won’t be able to connect to the Wi-Fi. So, if you’ve not updated the security protocols in a while, this is your cue to do so.
- Power Cycle Thermostat
Power cycling the thermostat is another method of isolating this issue with the router. All you need to do is remove the power from the thermostat for around 2 minutes and then turn on the smart thermostat again.
This small step will troubleshoot minor bugs in the system, and you will have a decent shot at connecting the router with the Ecobee thermostat. So, just power cycle the device and go through with removing the power from the unit for around 2 minutes.
- Check Proxy Configurations
The proxy configurations on the router can also impact this issue with Ecobee not connecting to Wi-Fi. So, if you’ve messed with the proxy server settings in the router configurations, then that is likely why you’re unable to get the Ecobee to connect to Wi-Fi. The best method of fixing this situation is resetting the router to the factory default settings and then trying to go through with the connection again.
Depending upon the brand you’re using, the router can be reset by inserting a pin into the reset button. So, press and hold down the reset button for around 5 to 15 seconds, and that should be enough to reset the unit. After that, you can connect everything again with the router.
- Change Router
The last method in this troubleshooting guide is to change the router and try to use another network to connect to the Ecobee system. This will give you a complete perspective on whether the issue is with your router or the Ecobee unit. If the problem is fixed after changing the router, then you need to talk to your network provider. However, if the problem persists even after changing the router, then the issue is with your smart Ecobee thermostat. So, reset the thermostat to factory default and try connecting it again.
In almost all situations, power cycling the router was enough for most customers. So, it is highly likely that you won’t have to bother with all of these steps, and going through the first troubleshooting method will eliminate the connectivity issues. However, if the issue persists and you’re still unable to fix the problem with the router, then the only option left is to call the dealer and claim the warranty. You’re probably dealing with a defective thermostat that has some issues with the mainboard. You can get further details after contacting the dealer.