4 Common Ring Doorbell Problems Troubleshooting

common ring doorbell problems troubleshooting
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common ring doorbell problems troubleshooting

Having a smart doorbell makes living in the house much more convenient and easier. Through a smart doorbell, users can view whoever’s at the door without needing to physically come and check the door. He can also view and allow a person inside his house remotely.

Troubleshooting All the Common Ring Doorbell Problems:

Plenty of users have been reporting that they are experiencing different kinds of problems while using the Ring Doorbell. From what we have managed to gather so far, all these users are facing different problems.

If you are also facing an issue with your Ring Doorbell, then this article should be of great help to you. Through this article, we will be helping you in troubleshooting all the common Ring Doorbell problems. All of the problems, along with their solutions are mentioned down below:

  1. No Wi-Fi Connection

This is possibly the most common issue that users face on the Ring Doorbell. All of a sudden, they will lose their Wi-Fi connection, due to which the doorbell will stop functioning as it should. In case you hear an emitting sound after pressing the doorbell, and you are not getting any alerts, then it is possible that you don’t have any Wi-Fi connection.

This issue can be fixed by restarting your Wi-Fi connection and changing the Wi-Fi channel mode to 2.4GHz. If this does not fix your issue, then it could be that your internet connection is currently not working for which you will have to contact your ISP.

  1. Getting Insufficient Power

Not having enough power is another common problem that users experience from time to time. When this happens, the Ring Doorbell will frequently lose connection, shut itself down, or start acting up in different ways.

In either case, having not enough power means that you will have to check the power supply going to your Ring Doorbell. For optimal performance, you have to make sure that your Doorbell is supplied with a minimum of 16 volts AC.

You can also check the current-voltage of your Doorbell by accessing your app. Follow the steps below in order to determine the voltage:

  • Open the Ring app.
  • Press on the 3 lines found on the top left.
  • Press on Devices.
  • Choose your Ring Pro.
  • You can check the device’s voltage by tapping on the Device Health.
  1. Poor Wi-Fi Signal Strength

Getting poor Wi-Fi signal strength could lead to facing countless issues. These include getting very poor video quality, not receiving any notifications or delayed notifications, events not connecting, a live view not working properly.

All of these issues are a symptom that indicates you are getting poor Wi-Fi signal strength. In either case, you will have to make sure that you haven’t placed your router too far away from your Doorbell. If you have, then you might definitely face all the issues that we have described above. Using a 5GHz channel or having any kind of interference might also lead to poor Wi-Fi signal strength.

  1. App Not Responding

Although this isn’t all that common, certain users have complained that their app hardly ever responds. Due to this, they can’t really have remote control over their Doorbell.

If you are sure that you are not using an outdated phone, then you should try clearing the cache and data files of the app. Just keep in mind that doing so might make you go through the setup again. You can also try using another device/phone. If it is indeed working on the other phone, then you might be due for an upgrade, or your device doesn’t fully support the app.

The Bottom Line

The above mentioned are the instructions that should help you in troubleshooting some of the most common Ring Doorbell problems. In case your issue isn’t resolved, we strongly recommend that you contact customer support for further troubleshooting. A professional will deal with your matter as he suggests different solutions to your problem.

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