The smart plug is a great accessory to have for your home. KMC smart plug is a device that goes over the power outlet. You can connect the devices which you want to use remotely to this smart plug. This allows you to schedule timings on which you want the desired device to power up or shut down.
You can also access the smart plug with an app called “KMC Smart”. However, it is far from perfect, here are some common problems you might face while using KMC smart plug.
Common KMC Smart Plug Problems Troubleshooting
- Not Connecting to Wi-Fi
The most common issue users run into while using smart products is getting them to connect to the Wi-Fi. This makes them unable to link the smart plug with the phone app. It is pretty common for people to consistently be putting in the wrong credentials which do not let them connect to Wi-Fi
First of all, you need to make sure the credentials you’re putting in your device are correct. If doing so does not fix your problem then check to see whether your Wi-Fi is set to 2.4GHz or 5GHz.
If it is set to 5GHz then switch it back to 2.4GHz and you’ll be good to go. On the off chance if the issue persists then it is highly likely that you have got a faulty plug. Contact your supplier to secure a replacement order.
- KMC Smart Plug is Unresponsive
Some of the users have reported that smart plugs become unresponsive at random times at start working again after a few hours. They cannot control them through the KMC smart app and just have to turn the device on or off manually.
If you are running into this issue frequently then resetting your smart plug might be your best bet. To do this you need to press the button on the smart plug for around 14 seconds and the LED will start blinking. This means that the device is reset to default. After that, you can put in all your configurations again and link it with the KMC smart app again and you will be good to go.
- App Not Connecting to the Smart Plug
Another very common issue that users might run into is the KMC Smart app not connecting with the smart plug. This can cause a lot of headaches for users as they cannot remotely access the smart device which was the whole reason behind them buying it. After the smart plug has paired with the mobile app it does not let the app connect to the plug again.
To fix this error you need to simply first remove the smart plug from your app, then reset the smart plug and pair the plug back with the app. If that does not fix it for you then you need to go into the mobile settings, apps and then find the KMC Smart app and delete all app data. After doing so open the app back and Pair the smart plug with the app again. Following this method will most definitely fix the issue for you unless you have a faulty smart plug-in in which case you need to get it replaced.
- Device Not Turning on With the Smart Plug
Most people are not aware that the only function of a smart plug is to stop or continue the flow of power from the power outlet to the device. Most of the devices are turned off by default when you power them and have to turn them on by remote. A TV for example won’t turn on when you turn on the power supply.
This can be fixed by just setting your device up in a manner that turns it on whenever the power flow starts. The only job of a smart plug is to remotely start or cut the flow of power. If you want your device to turn on with the smart plug then you need to make sure the default mode turns on your device whenever the power flow starts.
These were a few problems that you might face while using the KMC smart plug. If you are facing more issues that are not listed here then you need to get into contact with KMC support and they will sort out your problem ASAP.
How to disable and enable the timer switch.