7 Common Ecovacs Deebot Problems Troubleshooting

common ecovacs deebot problems troubleshooting
common ecovacs deebot problems troubleshooting

Ecovacs Deebot is a cleaning robot that you can buy online. It helps you keep your house clean without putting in any effort. So, if you’re short on time and can’t stand a dirty living space, then going with the Deebot system will serve you perfectly.

All you have to do is schedule a timer on your mobile app, and it will start cleaning when it’s time to work. It can be a bit pricey and will cost you somewhere around 400-800 dollars, depending upon which model you’re buying.

This might be a bit too much for some users, but you’ll get phenomenal performance from this device. So, be sure to test out this system if you can spare the budget for this brand. Hopefully, you’ll get decent cleaning performance from this device.

Ecovacs Deebot is one of the most reliable Roomba devices that you can buy. However, there are still some common issues that you might run into. Let us go over some common Ecovacs Deebot Problems and how you can troubleshoot them.

Common Ecovacs Deebot Problems Troubleshooting

  1. The scheduled Timer is Not Working

One of the most common issues that users have complained about is their Deebot not cleaning the house at the specified time.


It can be quite annoying when you get back home and see that your house is not cleaned even though you programmed the Deebot to clean it during that time.

There are a lot of probable causes for this error, like your debris tangled up in your Deebot’s wheels or dried-out batteries. The first thing you have to check is the battery status.

Most often than not, users forget to charge their devices and complain afterward if it does not work properly.

So, make sure your Deebot is fully charged, and if you have had it for a long time, then we recommend that you get a replacement for your Deebot’s batteries.

If the issue remains, you should check the wheels of your Deebot to verify there is no debris tangled up which is stopping the movement of your Deebot.

It is recommended that you clean the Deebot at least once every 3 days. Otherwise, you’ll keep running into these errors. Resetting your Deebot can also resolve any minor bugs that might be causing your device to behave like this.

  1. Charging Issues

Charging issues can be especially annoying and are more related to the ignored maintenance of the unit.

Rechargeable AA batteries with white and positive polarity.

If you’re in the same situation with the unit, then you need to check the condition of the connectors. Otherwise, you won’t be able to get through this error.

So, keep that in mind and clean up the connectors to make sure that the power flow is optimal.

Similarly, you need to check the condition of the outlet as well as the cables to isolate the errors further. You can’t expect to get any response from the unit when the power supply is not optimal.

For this reason, you need to check the voltage supply from the main source. If the voltage supply is not optimal and the reading on the multimeter shows an insufficient flow, then you need to get it fixed by an expert.

Otherwise, it will be next to impossible to narrow down these errors. You can’t really service these connections yourself, as that can be dangerous. So, if you don’t want to electrocute yourself, spending a bit of cash to hire a local expert is the better idea.

  1. Bumper Problems

The situation with the jumper getting out of place can be a bit complicated from time to time. If you’re not too sure about the issue, just checking the bumper and fitting it properly in place will do the trick.


However, you need to be sure that the bumper is not damaged. Most of the time, you can limit these issues by only using the system on hardwood floors.

So, if the floor is a bit rough and there are uneven obstructions throughout the apartment, then a bit of maintenance is in order.

You will keep running into these errors as long as the floor is in rough condition. So, be sure to spend a bit of cash to get the floor fixed.

That way, you won’t have to deal with the bumper getting out of place as you try to fix these errors.

  1. Unit Keeps Stoppings

Next, there have been some complaints about the unit stopping after every other second. This situation might seem a bit complicated, but that is usually not the case. Most of the time, it is just the battery that is not performing accordingly.

So, if you’re in this situation and the Deebot has been working in your house for a few years now, then a new battery should be installed. There are no other methods that can be used to get through the issue.

deebot closeup

On the other hand, if you have recently installed a new battery and this issue keeps presenting itself, then the placement was not correct. You will have to check the orientation of the unit along with the status of the internal connectors.

Sometimes, rust can develop on these connectors, which will restrict the power flow.

If you’re in the same situation, be sure to check the condition of the connectors and clean them up with a rust remover. Some owners also like to rely on options like diluted vinegar to get through these errors.

It all comes down to how you’re planning on maneuvering through the issue. So, if the unit keeps stopping and the battery is in good shape, a bit of maintenance will do the job, and you won’t have to get a new battery.

  1. Programming Bugs

Programming bugs are also not that rare, and you will have to go through a reset routine to get everything in order.

Now, that might sound a bit annoying, but you’re not left with many options here. A quick reset is the best method that will get rid of minor programming bugs.

However, a downside here is that you won’t be able to keep any of the old configurations. So, be prepared to go through the whole setup from scratch after resetting the system.

  1. Wi-Fi Error

mobile wifi

Recently a lot of users have been complaining about their Deebot not connecting to Wi-Fi. This error makes it impossible to control your Deebot using your phone. Here are some possible fixes you can follow to sort out this problem.

First of all, make sure that you’re putting in the credentials correctly. It is recommended that your Wi-Fi credentials don’t have any special characters.

So, just change your Wi-Fi credentials into simple alphanumeric, and you’ll be all set. Another thing to check is the bandwidth of your Wi-Fi router.

Deebot only supports the 2.4Ghz channel and will not connect to 5.0Ghz band channels.

To check your channel bandwidth, go to your router settings using the web interface. From there, just navigate to channel settings and switch the bandwidth to 2.4Ghz.

After that is done, you should power cycle your router once and try connecting Deebot to Wi-Fi again.

If your router has a dual bandwidth feature, then make sure to ignore the 5.0Ghz channel to force Deebot to connect with the 2.4Ghz channel only.

  1. Deebot is Going Backwards Only

A lot of users have been complaining about this issue, where their Deebot device will only go backward and not clean anything in front of them.

Even though nothing is blocking the actual path. It is very common for the front bumper to get stuck when something bumps it.

This error occurs mostly because the front bumper gets stuck, you’ll also see the bumper exception error, and your Deebot will keep going backward.

Luckily you can fix this error quite easily, all you have to do is pull the front bumper gently to get it unstuck, and you’ll be all set. Make sure not to pull with a lot of force. Otherwise, the bumper will come off entirely.

However, if the issue remains, then we suggest that you contact Ecovacs customer support to help you sort out the issue. All you have to do is provide them with complete details regarding your issue.

Doing this will help them pinpoint the actual problem. Once the problem is identified, they will guide you step by step on how you can sort out this problem. So, just send them a mail or open up a support ticket by going to their official website.

19 thoughts on “7 Common Ecovacs Deebot Problems Troubleshooting”

  1. My debot N10 is not collecting the dust in the box. All the dust is stuck the mouth of the dust collector while it remains empty. what to do?

  2. my deebot is not continue cleaning after washing mop. when I check the app, it shows the message that “cleaning terminated, not charging”. please help how to fix it?

  3. N79W here. Everything works in the app and remote except it will not clean at scheduled time. Have tried resetting the clock and resetting the robot. No other cleaning is scheduled via remote. It just will not start cleaning at the specified time via app.

  4. Mine has the mop
    Spinning from first turning it on before it even does the music. Keeps spinning while it think everything is normal, cleans etc then docks and keeps spinning

  5. I have mapped both levels of my home however it never recognizes the area it is in. It keeps saying new environment detected and creates a new map. Very annoying as I have not been able to even use the mopping feature yet.

  6. My Deebot charges, roams, does EVERYTHING perfectly EXCEPT Vacuum! There is no suction! I keep it clean! Is it done for? I got it from Amazon in 2017 and it has a new er battery.

  7. My Deebot will run and vacuum, the problem I have is when the red light comes on the vacuum will not go to Home Base when done vacuum. Please help me

  8. My Deebot app keeps saying”Data Submission Error”. I can’t get beyond the screen that shows a picture of a Deebot moving back and forth.

  9. We have a issue with the anti drop sensor and keeps saying clean it which we do but does not help. how to resolve?



  10. My DB3-11 charges and runs but wants to climb and run over anything! It trys to climb chair legs or wall corners and after a minute or so dies. What can I do? I,ve cleaned the front face multiple times as directed but still no change

  11. My Deebott will leave the charging station and spin in circles for a minute and then it blinks red and beeps. It will not move forward. I have unplugged it and cleaned it, but can’t get it to work properly. Can you help me fix it?

    (It is set on a certain time to vacuum the floor.)

    • Check all three wheels it should spin with no binds. On the middle wheel clean all the hairs/lints that got stuck. The other two wheels make there is no damage. Mine one of the wheel got a tear on the rubber causing it not spin freely and makes it just turn to a circle, blinks red and stop.


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