7 Solutions For Aura Frame Not Connecting To Bluetooth

Aura Frame Not Connecting To Bluetooth
Aura Frame Not Connecting To Bluetooth

Digital frames have started to dominate this market and you’ll find more and more people relying on these frames to reminisce about their past years. This is the best gift that you can give to your parents or grandparents.

The utility of this device spans beyond the basic smart controls. It will help you bring the family closer as new pictures will get transferred and updated to the frame with the touch of a button.

So, if you have a bit of budget to spend on a new smart device, just try some brands like Aura. 

The hassle that comes with connecting these smart devices can be pretty annoying at times.

However, you’re not left with many options and will have to go through this hassle. Otherwise, you will remain stuck in these complications and the rose from the unit will be suboptimal to say the least. 

To connect your Aura Frame with Wi-Fi, you have to first set it up with Bluetooth and then match the Wi-Fi credentials to configure the frame.

Unfortunately, many users claim that the frame won’t connect to Bluetooth, and owners have been unable to set up their Aura frames because of this complication.

If you’re lucky, this will just be a minor bug that can be fixed rather easily by power cycling the frame.

So, before you get to the factory reset, try to follow through with some of these solutions, and hopefully, you won’t have to spend much time fixing the frame.

Aura Frame Not Connecting To Bluetooth

  1. Turn On Location Features

Most of the time, Bluetooth is not working because location features have been disabled on the mobile device.

The fix to this situation is as simple as turning off the Bluetooth and then turning on the location features before you turn the Bluetooth on again.

This will help address the connectivity compilations, and your Aura Frame should work with Bluetooth if there aren’t any specific issues with the device.

  1. Check App Permissions

Sometimes, it is the app permissions that have been disabled through the mobile settings.

app permissions

So, you need to browse to the device settings, open up application configurations, and browse to the Aura frame smart application to check the permissions. 

If the app location permissions are indeed disabled, you can click on the slider to toggle them on. Other than that, there are no complex steps involved, and going with Aura smart application should address this complication in no time.

  1. Restart Your Frame

A few customers also pointed out that you just have to restart the frame when it doesn’t connect to Bluetooth.

Minor connectivity issues like these are pretty common, and it is simply a better idea to power cycle your frame before resetting the device or reinstalling the mobile application.

So, completely remove power from the smart frame and then wait for around 30 seconds before you power it up again. 

Once the unit has fully booted up, you can go through the configurations one more time and use the four-digit code on the screen to pair up the Bluetooth with your mobile device.

Hopefully, you won’t have to spend more time on additional troubleshooting steps.

However, the issue might even be with the application itself. You can’t always blame the frame when the response from the device is suboptimal. So, try to consider all other factors that can play into the same error. 


Otherwise, you will just be overcomplicating the situation for yourself and the system will not respond favorably to your input. All that you gotta do is to keep track of these key points, and you will have a good chance to fix the frame.

  1. Clear Application Cache

It is not that uncommon for application bugs to create this issue with the frame not connecting to Bluetooth.

So, there is no harm in resetting the application and refreshing the connection by clearing the app data. It will only take a second, and you can open up the Aura app information to access storage options.

From the storage options, just click on remove stored cache, and you won’t have to worry about application bugs anymore. Similarly, you need to upgrade to the latest version if you’ve not updated the application in a while.

  1. Use A Different Mobile Device

The possibility exists that you’re running into Bluetooth issues because of the mobile device.

There is no harm in trying to connect the Aura Frame with the Wi-Fi by using a different phone, as once the unit is added to Wi-Fi, you will be able to use it with the connected smart application.

So, just grab a different phone or borrow one from your family members and then connect Bluetooth to your smart device.

Changing the mobile device will also give you more perspective on the main cause behind this issue.

phone issue

If the unit starts working with the new mobile device, then you’ll know for sure that the issue was with the mobile Bluetooth.

On the other hand, if the issue persists and the frame won’t connect to the mobile, then you just have to reset the frame.

There aren’t that many options left at this stage, and you will have to go through the hassle of the reset. Otherwise, you will just be overcomplicating the situation for yourself without getting any response from the unit.

  1. Reset Aura Frame

Ideally, resetting the Aura frame to factory settings should address all the software-related bugs.

This is the best method to help you out when you’re sure that the programming side of thighs is to blame only. So, don’t hesitate to reset the Aura frame.

All that you gotta do is to follow through with a quick reset routine that will wipe away all the settings and the personalized configurations.

We know that it doesn’t sound all that good at first, but you’re not left with many options.

The only thing that you can do is to go through with a quick reset and then check up on the response from the Aura frame one more time.

Hopefully, the hassle will be pretty limited and you will not have to bother as much when it comes to setting up the frame from scratch. 

So, don’t hesitate as you’ll have complete control of the situation until you’re sure that the hardware is not damaged.


It will also serve you well to check for updates. There is no point in staying with an outdated version and the update will help you out in no time. 

  1. There Might Be Hardware Issues

Still, there is also a chance that your frame is defective. So, make sure to involve the dealer if the unit is not fixed even after the reset. You can’t do anything on your end to fix the hardware and you will have to get help from the experts.

The warranty should cover these issues with the Aura frame, and you can demand a replacement if the unit is not working even after going through all of these troubleshooting steps to fix the Bluetooth.

Sadly, these frames are not designed to get repaired by customers. 

The sleek design and the compact structure of these units make it next to impossible for owners to modify or fix the internal components.

So, you gotta leave this job to the professionals. You can’t use any quick methods or routine to fix the hardware. 

Luckily, the warranty deal behind the Aura systems is beyond phenomenal.

You won’t have to worry about staying stuck in these errors, and the official from the customer support team will be more than happy to help you out. So, don’t hesitate to reach out and explain your end.

Customer Support

The Takeaway

If the Aura frame is having trouble connecting over Bluetooth, there are a few things you may do. The majority of the stated strategies are simple to put into action. Check the condition of the hardware, and that ought to be all.

You should be able to swiftly fix the issue if you are certain that the damage is not to the device itself.

After verifying the hardware, you may turn Bluetooth on and off, check the interfaces, reboot the device, or do one or more power cycles.

These basic steps will fix these small problems, and if all else fails, you can always use the reset function. If you have faith in the machinery, you may not have too much trouble.

But if you don’t have faith in the hardware, you’ll have to replace it. You will need to contact the manufacturer’s support team or the dealer to get the hardware replaced if you are unable to fix the problem yourself.

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