The base station from Arlo makes it effortless for owners to centralize their automation system. Once you connect the base station to the security cameras, it will provide days’ worth of free storage and better performance consistency. However, there have been some complications with the discovery of the Arlo Base station.
A few reports underscore that the customers have been having a hard time trying to discover this base station, and they keep running into errors like Arlo Base station not discovered. So, to address these reports, we will be listing some troubleshooting steps that can help you maneuver through these discovery complications.
Resolving Arlo Base Station Not Discovered
- Check the Condition of The Ethernet Cable
The condition of the ethernet cable is the first factor that should be considered when you’re running into issues with the Arlo base station discovery issues. Unlike other smart hubs, this unit relies on a direct connection with the router. So, you need to ensure that the condition of the ethernet cable is optimal and that there are no kinked or frayed sections.
If the ethernet cable seems to be in rough condition, then you should immediately source a replacement. The good thing here is that a cable replacement is not that expensive, and you won’t feel any strain on your budget.
- Power Cycle Your Router
Refreshing the connection between the router and the Arlo base station should be your next move. Minor network-related bugs are pretty common, and you just have to remove power from your router for a few minutes. Sometimes, it is also better to power cycle the Arlo base station with the router.
So, just remove power from both devices and turn them on after a few minutes. This will help address minor network-related bugs, and you can go through the base station recovery to connect your Arlo system.
- Try Using A Different Network
If the condition of the internet connection doesn’t improve after power cycling the router, then your only option is to switch to a different network. The Arlo system requires a stable internet connection to provide support for your security system.
So, your best bet is to use a different network. Once the internet-related issues are fixed, you won’t have to bother with the same discovery complications. So, make sure to address the network-related issues when you’re running into these issues.
- Clean PortsÂ
It is also possible that the ports on your Arlo base station are dirty, or debris is lodged inside the ports. You should check the condition of the ports and make sure there are no obstructions blocking the ethernet cable from connecting to this station. Ideally, using an air blower on the port will help remove all the debris and obstructions from the port.
Once the port on your base station is clean, just firmly secure the ethernet cable with the base station and power up your device. Hopefully, the Arlo base station will start showing up on your smart system.
- Check LED Indicators
The status of the internet LED indicators will help you isolate this complication with the Arlo base station not discovered. You have to make sure that the LED indicator is solid blue after connecting the ethernet cable with the base station. Blue LED status indicates that there are no issues with the internet connection, and you might have a defective station.
On the other hand, if the LED is not blue, then you’re dealing with connection issues. So, make sure to reset the router, change the ethernet cable, or try a different router to connect to your base station.
- Factory Reset Your Base Station
Lastly, if the LED is indeed solid blue, then factory resetting the base station is the only move you have left. In most situations, this addresses all the programming-related issues in the system. However, if you’re still running into the discovery issues are resetting the Arlo base station, then your unit is probably defective.
Try contacting Arlo customer support to help with the defective unit, as you can’t do much about a defective unit yourself. So, engage the dealer and forward a warranty claim on your system if your purchase was recent and the warranty status is still valid.