7 Ways To Fix Alexa Not Discovering Hue

Alexa Not Discovering Hue
Alexa Not Discovering Hue

Alexa is a virtual voice assistant made by Amazon to help make people’s lives a lot easier. As with most virtual assistants, Alexa listens and responds to all of your queries through voice.

You can just forward a voice command, and this unit will take care of the rest.

Alexa can also be used as a home automation system that controls all of your smart home devices. This allows you to control smart home appliances through voice.

So, if you’re aiming for more control and smart features, relying on Alexa is one of the best moves. 

It is compatible with some of the best brands on the market. Moreover, you can also pair up some of the cheaper and outdated brands with this unit.

However, it is recommended that you only stick with the most robust options to avoid more errors down the road. 

Users are allowed to retrieve real-time information, such as news and weather, and get notified about their favorite sports matches. All of this is possible only by using Alexa.

So, be sure to test out this unit. It is affordable and the perfect way to build your smart system. 

Alexa Not Discovering Hue

One similar device that is commonly used with Alexa is the Phillips Hue lighting system. This gives you voice control over all the lights in your house.

You can use Alexa to turn on/off or change the scenes of your lights whenever you want by using just your voice.

However, users have reported being unable to discover Hue lights using Alexa. If you’re also facing a similar issue, then there is nothing to worry about.

Today, we will be going through some troubleshooting methods on how you can fix Alexa, not discovering Phillips Hue.

  1. Make Sure They Are Connected to the Same Network

The first reason for Alexa being unable to discover your Phillips Hue lighting system may be because they are not connected to the same network.

wifi network

This is why we suggest running both their companion apps. If they are not connected to the same network, reconnect them to the same network.

However, if they are connected to the same network, then skip this step and move on to the next one.

  1. Avoid Duplication

Duplication is another reason for the problem to occur. Usually, it happens when your Phillips Hue lighting is connected to two different automation systems.

For instance, your Hue might be connected to both Alexa and Samsung SmartThings. This will cause duplication to happen and will disrupt the normal functioning of your lights.

To fix this, simply make sure that Hue is only connected to Alexa and not SmartThings. Once you have done so, Alexa should be able to discover Hue.

  1. Refresh Skill

Sometimes, all that you have to do is to refresh the skill. It will not take up that much of your time, and you just have to open up the Alexa application and then browse over to the Philips Hue skill.

refresh

From there, you can click on the disable skill option to remove it from the unit. 

Once that is done, you can exit the app and then clean out the app cache from the setting before signing back into your account.

This should provide enough time for the programming side of things to refresh, and then you can open up the application again.

From there, you can go about adding the Philips Hue skill and going through the discovery routine again.

Most of the time, it will not be that challenging to get a suitable response from the Philips Hue skill at this point. 

Just make sure that the application is updated and that there are no issues with the mobile device itself.

Being on an outdated OS version or an older app version will lead to some errors. So, you need to avoid those scenarios.

Similarly, it will also help if you can cycle in and out of airplane mode to refresh the network side of things. All that you have to do is scroll down and then click the airplane icon to engage the airplane mode.

From there, you can follow through with the same routine to turn off airplane mode, and you will be sorted out in due time. Hopefully, you will not have to worry about more errors down the road. 

  1. Try A Quick Power Cycle Routine

Next, you should also try to power cycle the Hue system and make sure that there are no issues with the power supply either.

restart

It is not that uncommon for power issues to present themselves when dealing with connection errors.

The first thing that you should do here is to remove all power from the Hue system and then power it back up after about 20 minutes. From there, you can try to discover it one more time.

If you’re lucky, you will not have to bother with any extensive routines here. 

Once that is done, you can also check up on the power side of things. Make sure that the power going into the system is optimal and that there are no issues on that end.

Having issues with the power supply will only damage the Hue unit, and you will struggle to get a suitable response.

This is especially true for owners that haven’t gotten their power connections serviced in the past few years. So, if you’re in the same boat, now is a beautiful time to hire an expert.

There is simply no point in trying to save your cash, and having an expert help you out will have you sorted.

Hopefully, you will not have to bother with more errors down the road, and fixing the unit will come easily to you.

ask expert

It all comes down to how you’re planning on addressing the caution, and getting the power connections serviced once every six months is a great idea.

That will surely help you avoid more errors with the system not working down the road. 

  1. A Reset Might Be In Order

At this point, you should just call it a day and rest the Hue unit.

All that you have to do here is to flip over the unit and then use a pin to press down on the reset button for about 10 seconds. From there, the unit will engage in a reset routine.

Most of the time, owners avoid a reset as it will wipe away all of the configurations.

However, you are not left with many options when it comes to resetting the system, and going through with all of the configurations from scratch might just be your only move. 

reset

Hopefully, you will be able to secure a suitable response from the system and won’t have to deal with more errors down the road.

So, be sure to proceed with a reset and then check up on the unit accordingly to avoid more errors with the system. 

  1. Fix/Replace Unresponsive Lights

An unresponsive light may also be a reason for the Hue to not function as it should. To check whether you have an unresponsive light or not, open the companion app.

Navigate to your lights and check whether any one of the lights is unresponsive.

If it is, then either fix or replace it. The Hue lights should work properly with Alexa now.

  1. Ask Philips

Similarly, you can also reach out to the official Philips support for help. It is common knowledge that Philips is the top brand when it comes to amazing performance and purchase security.

warranty

So, you will be able to claim a new system or have an expert guide you through the setup. 

There is simply no point in spending hours of your time trying to adjust to the situation.

The experts from the official support team are always ready to help you out. So, be sure to get help, and you will be sorted out in no time. 

Conclusion

This article has given you all the information you need to fix Alexa, not discover Hue. Make sure you follow each and every step mentioned above.

Hopefully, you’ll be able to figure out the situation quickly and won’t have to bother with more errors down the road.

We also recommend trying rebooting both of these devices to check if that resolves the problem or not. If none of the mentioned steps are working, try contacting customer support.

The support team will guide you further on what you should do.

While you wait for the response from the experts, it is a good idea to go through a quick reset cycle.

This might not be the most time-efficient method, but you’re not left with many choices at this point. So, remove all of the configurations and then try to pair up the system one more time. 

If you’re lucky, you will not have to bother with any more errors down the road.

It all comes down to how you’re planning on addressing the situation, and going through the basic troubleshooting routine will have you sorted out. Hopefully, you will be able to secure decent enough responses from the unit. 

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