Alexa is one of the best smart home devices out there that you can get your hands on. They offer the perfect response time, speech recognition, and a smart solution for any and all the needs that you might have to make your living experience more convenient. We all love to have Alexa devices around us as they are also compatible with most of the smart home devices out there that we have. So, if you are having trouble with your Alexa device not responding, that is not a good thing at all.
Alexa Device Is Unresponsive
The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. A few things that you will need to do in order to make it work are:
1. Check for Compatibility
The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. If your device is not compatible, you will need to switch to a device that is compatible with Alexa. If not, you will need to move forward with the troubleshooting steps that are.
2. Check Pairing
You will need to check if your device is paired effectively with the device you are trying to use it with. The pairing process is pretty simple and you just need to open the app on your phone and scroll to devices. Once you are in the devices menu, you will see all the Alexa enabled devices there. You just need to select the device to check if it is paired.
Also, even if you are seeing that the device is paired, you can try re-pairing the device by disconnecting it once and pairing it again. This will be solving the issue for you most of the time.
3. Check Wi-Fi
Another thing that you need to be careful about is the Wi-Fi connection on your device. Sometimes your device might not be connected to the Wi-Fi connection or the Wi-Fi connection might not be getting any coverage at all. A slow internet connection can also affect the proper function of Alexa for you so you need to run a speed check as well.
If you see that all is fine, you need to disconnect it from the Wi-Fi connection and connect it once again. The device will be connected to the internet and you will be able to make it work without any issues at all.
Once you have tried all the above-listed methods, there is not much that you can do and you will have to revert to some old-school troubleshooting techniques. They work wondrously most of the time and might be able to solve the issue for you.
The first thing that you are going to need is to try a restart on your device. Just long-press the power button or disconnect it from the power chord. It will turn the device off. Let it sit for a few moments and try turning it on using the button or plugging back the power chord. The device will essentially reboot all the software and hardware components for you and you will be able to use it again.
Also, if you have tried restarting your device and it is still not responding, you will need to revert to perform a reset to have the problem solved for good. Performing a reset is pretty simple on Alexa. All you need to do is access the application on your phone, select the device, and then scroll down to the Reset settings menu.
Here you will find the option to perform a factory reset and once you click on that, it might take some time for your device to perform the reset and reboot on its own. Let the process complete and it will make your device responsive like before. Be mindful that performing a reset will wipe any data or settings that you have modified and it should be the last troubleshooting step for you to give a try.