There might not be any complaints about the price point associated with the YI camera, but you’ll still see a ton of customers struggling to get any response from this unit. This device is not the easiest to handle, and you will run into a ton of issues with the YI camera not working. Even if there are no hardware issues with this security device, there is no guarantee that it will turn on everytime.
So, if you’re in a similar situation with the YI camera not working, there is no need to get alarmed. Minor issues are pretty common with this device, and you won’t have to go through hours of troubleshooting methods to get everything in order. Just try following some of these methods.
Fixing YI Camera Not Working
- Make Sure The Camera Is On
The most common reason why the YI camera is not working is that it is not powered up correctly, and the status LED will give you more perspective on the issue. If the status LED is off, then you’ll be sure that your camera has no access to power.
So, you need to go through the installation instructions again and check the power source for possible issues. Ideally, the issue will be fixed once the power connections are managed appropriately.
- Check Your Network
Sometimes, the network can also be at fault, and you need to check the router for possible errors. If the router is placed too far, it is not a bad idea to bring it within the 20 ft range of the unit. That should be enough to fix everything, but if the router is placed too far from the camera, you won’t be able to get any response from the unit.
If the router is already within the 20 ft range, then your next step should be to refresh the network by power cycling the router. It will only take a second and won’t wipe any configurations from the router. So, remove power from the router for a few minutes and then connect the router one more time. That will get everything in order as far as the network connection is concerned.
- Inspect The Power Adapter
The power adapter is the next thing that you need to check when the YI camera is not working. There is a good chance that your power adapter is damaged, and you need to get it replaced immediately. Otherwise, the camera won’t be able to power up properly, and you’ll just be dealing with responsiveness issues. So, if the adapter seems to be in rough shape, just get it replaced. It won’t be that heavy on your budget.
- Try A Different Power Source
There is no harm in trying a different power source when the camera is not powering up from the current outlet. The possibility of voltage issues is always persistent, and you’re likely dealing with a similar problem. It is always a good idea to hire an expert to help with the management of electrical connections to avoid electrocuting yourself. So, while you hire a local expert, make use of a different power source to isolate the issue with the camera not working.
- Go Through The Factory Reset Routine
If you’re sure that the issue is with the programming of the camera and it is powered up properly, just go through the factory reset routine. That should be enough to get the unit started properly, and you just have to follow the instructions mentioned in the owner’s manual. This routine will wipe away all the configurations, and you can go through the setup from the start. However, there is a good chance that you won’t have to bother with any programming bugs after the YI camera has reset.
- Call Your Dealer
If you’re not lucky, and the unit is not responding even after going through all of these fixes, then you’re dealing with a defective camera. Try reaching out to your dealer and have him provide you with a replacement. There is nothing more you can do after the reset, and the camera should be replaced. You can’t fix a broken device yourself, so just save yourself some time and get official support to help you through this issue with the YI camera.