Wyze offers a great deal of products related to smart home and home automation. Their devices are focused towards offering both security and convenience. They offer monitoring systems that are accessible at all times.
Using these smart devices, a user can ensure that both his family and his house stays protected at all times. Even when you are away from your own house, the cameras will notify you of every movement inside your house. You can also pull live footage from these cameras at any time. Using an app installed on your phone, you will also get live notifications.
How To Fix Wyze App Not Working?
In order to have full control over the Wyze devices, you will have to install Wyze app in your smartphone. The problem is that most users are experiencing issues with their apps. According to them, their Wyze app is not working at all.
In case you are facing a similar problem with your Wyze app, then you have to perform a series of troubleshooting steps. Using this article, we will be listing all of these troubleshooting steps so that you can finally get rid of this problem.
- Reinstall the App
Reinstalling the app can prove to fix a lot of app related problems. This is why we suggest you reinstall the app. Start by completely removing or uninstalling the app from your smartphone. Once you remove the application, try restarting your phone.
Afterward, try downloading and installing the latest version of the app. Alternatively, you can also try deleting/clearing the cache and data files of the app. Just keep in mind that you will have to go through the setup of the app again.
- Make Sure You Are Connected to A 2.4GHz Network
Checking which network, you are connected to should be the next thing that you should probably check. Nowadays, most network use 5GHz as it is a much newer and faster technology. However, the problem with it is that most apps and devices just don’t support it properly.
This is why we recommend switching back to 2.4GHz in case you are using 5GHz Wi-Fi network. To swap your network, all you have to do is to go to your router’s Wi-Fi settings.
- Try Using Another Device
There’s a chance that your device could be the reason why the app is not working. This is why we suggest using another smartphone just to check whether the issue persists or not. It could be that your phone has a very old OS installed, or simply does not properly support the app.
- Contact Support
The final reason for this issue could be that the Wyze’s servers are currently down. Anyhow, you may want to contact customer support in order to know exactly what’s wrong and why you are facing such an issue.
The Bottom Line
Is your Wyze app not working? It’s a pretty common issue which can be fixed by applying the 4 steps mentioned above. Be sure to follow them all.
we once had the app installed but, after the router got changed out we are unable to reinstall the app and are not happy because of all the problems We had several!
After the last firmware update Sept 2021:
4 cameras in a group; all connect and then disconnect within a minute.
I have:
Unplugged all cameras, waited and plugged back in. Wont stay connected.
I have removed and reinstalled the app 4 times now; has not helped.
I have cleared the cache and reconnected every single camera; retyped the password; they still won’t stay connected.
I have contacted my internet company – my speeds are above normal, my modem is online and all other internet devices work fine.
I checked all cameras are on 2.4hz; Nothing has changed. The background refresh is on for the Wyze app. Location is on always.
I consistently within 1 minute of them connecting get the following error message codes: 90, 13, 30, 00002, etc. I cannot find any information on what these mean or how to resolve the issue.
I do not have time to refresh the live feed screens every 30 seconds manually. Now, one or more live feed goes to a blue screen “This device is offline”.
Please advise of a fix or I will move on to a better system. This last firmware destroyed my security cameras ability to stay connected. Unbelievable.
Thank you.
Hello, the new app is not installing on my android. Is anyone else having this issue?
I Uninstaller the old app, and now have no way of seeing what’s on my cameras…..