If you’re not receiving notifications or updates from the app, it may be because your owlet sock isn’t registered. To register the owlet sock, please follow these steps:
- Ensure that your owlet sock is turned on by pressing the power button for one second until the green light appears
- Make sure that your owlet sock is within range of the base station
- If you’re still having trouble, try restarting your phone or the base station
- Open the owlet app and settings, then “sock status.”
- Select the “unregistered” tab at the top of the screen
- Press the “register” button in the middle of the screen
- Follow the on-screen instructions
- If you’re still having trouble, you may be facing one of the following mentioned issues
If the Owlet sock is not registering despite following these, there are a few things you can do to troubleshoot and fix the issue. Here are some of the most common reasons why this problem occurs and how to fix them:
Owlet Sock Not Registering Fix:
- Base Station Not Connected Properly
- Check that the base station is plugged into a power outlet
- Verify that the blue light on the back of the base station is lit up
- If the light is not on, try unplugging and re-plugging in the base station. If this does not work, there may be an issue with the power outlet. To fix it, plug the base station into a different outlet
- If the base station is still not connecting, try restarting your router
- Check that there are no obstructions between the base station and the owlet sock
- Make sure that the base station is within range of the owlet sock (30 feet)
- Make sure that the base station is securely plugged into a power outlet.
- Wi-Fi Network Interruption
You will have trouble registering the owlet socket when the base station is not properly connected to the Wi-Fi network. Ensure that the base station is connected to the correct Wi-Fi network and that the network password is entered correctly. If the base station is connected, but the owlet sock is not registering, it may be because of an interruption in your home’s Wi-Fi network. Consider restarting your router. Check to see areas in your home where the Wi-Fi signal is weak. Consider connecting the base station to a 2.4 GHz network if you’re using a dual-band router. If the issue persists, connect the base station to your router with an Ethernet cord.
- Owlet Sock Out of Range
To adequately function, the owlet sock must be within range (30 feet) of the base station. Remove any obstructions between the owlet sock and the base station. If you’re still having trouble, try moving the base station closer to the owlet sock.
- Avoid Unnecessary Interference
Owlet products use Bluetooth Low Energy (BLE) technology to communicate. Several devices and appliances interfere with BLE signals, such as:
- Microwaves
- Cordless phones
- Bluetooth speakers
- Baby monitors
- Wi-Fi routers
If you suspect that interference may be the culprit, try moving the base station or the owlet sock away from any potential sources of interference. You can also try restarting both the owlet sock and the base station. The Owlet base station may not be properly connected to the Wi-Fi network. Ensure that the base station is connected to the correct Wi-Fi network and that the network password is entered correctly.
- Owlet App Not Up to Date
It’s important to ensure that you’re using the most recent version of the owlet app; not all versions are compatible with the latest owlet products. To get that open the app store on your device. Search for “Owlet Baby Care.” If there is an update available, download it. If you’re still having trouble, try uninstalling and reinstalling the owlet app.
- Reset the Station
The Owlet base station may need to be reset. To reset the base station, unplug it from the power outlet and plug it back in.
- Owlet Sock may be Defective.
The Owlet sock may be defective. If you’ve tried all the troubleshooting steps mentioned above and the Owlet sock is still not registering, it may be not very accurate. Contact Owlet customer service for assistance.
We hope this article helped troubleshoot your Owlet sock issue. If you have any other questions, don’t hesitate to contact Owlet customer service for assistance.