Nixplay frames have established themselves as the only premium option in the market when you’re looking for an extensive list of sharing features and smart controls. You will get a ton of discounts with the Nixplay Plus subscription, along with consistent performance. However, problems with the Nixplay server connection failing can still present themselves from time to time. Luckily, it is not that hard to fix these bugs, and these issues with the network are usually fixed by refreshing the connection.
So, if you’re running into the same complications with the Nixplay server connection failure, chances are that your home network needs to be reconfigured. The following troubleshooting methods should further clarify how you can fix network connection issues with the Nixplay frame.
Nixplay Server Connection Failed Fix:
- Power Cycle Frame & Router
Power cycling the frame and the router is the quickest method of troubleshooting minor network bugs, and you’ll be able to refresh the connection between these two devices. So, if the network was working perfectly with the Nixplay frame and you’ve just recently started running into server connection issues, just remove power from both devices for around 20 seconds and then plug them back to power. Wait a few more moments for these devices to start, and then check the response from the router.
- Check Signal Strength
The signal strength is the next thing you need to consider when the frame is not connecting to servers even after power cycling the router. If the router is placed more than 40 feet away from your frame, then your best bet is to bring it closer to the digital frame. Ideally, you shouldn’t keep the frame more than 20 feet away from the router. Otherwise, you will keep running into problems with weak network connections.
- Reconfigure Firewall & MAC Address Filtering
Sometimes, it is the firewall settings and the MAC address filtering configurations on your router that are blocking the connection of your Nixplay frame with the servers. So, you need to make sure that the firewall is disabled and then try connecting the frame again. If the frame connects after you remove the firewall, then you need to update the configurations to add exception rules for the Nixplay frame through the router settings. That way, you won’t have to worry about network threats while still enjoying a stable connection.
- Remove Wireless Accessories
The presence of too many wireless accessories on your router will only create interference issues where the Nixplay unit won’t be able to connect with the server. So, to streamline the router connection with your frame, you should consider removing all accessories for a brief moment.
If removing all the wireless accessories addresses the problem with the Nixplay server connection failing, then you need to get a network extension for other smart accessories. There is no point in keeping all your devices connected to a single unit if they are creating interference issues with your unit.
- Use A Different Router
Using a different router will help you narrow down the issue with the digital frame or the network connection. If the frame works perfectly with a different router, then you need to reset your home network to get the frame working on the original router. However, if the problem persists even after changing the router, then you’re dealing with genuine server errors, or your frame is defective.
In this situation, it is not a bad idea to reset the frame to factory settings and then try accessing the servers one more time. Most often than not, that will fix the network bugs, and you won’t have to go through the hassle of getting the unit replaced.
- Call Nixplay Support
However, if you’ve not been successful with any of the troubleshooting methods at this point, then you need help from a certified expert working at the Nixplay support. If you don’t have the Nixplay subscription, then you can call the support members during working hours, and they will help you diagnose the issue.
If the unit is indeed defective, then you can demand a replacement by claiming the warranty. That way, you won’t have to spend extra funds on a replacement, and you’ll have a new frame within a few days’ time.