4 Ways To Fix myQ Failed To Fetch Profile

myq failed to fetch profile
myq failed to fetch profile

When it comes to monitoring and having complete control over your garage door, myQ is one of the most popular options. However, myQ is so much more than just a garage door opener as the smart home app can also let you automate and control other smart devices inside your house.

Though certain users have mentioned struggling when trying to log in to their my account. According to these users, whenever they tried to log in, myQ gave them an error prompt stating that it failed to fetch their profile. In case you have also been wondering about how you can get rid of this error prompt, then here is what you can do:

Fixing myQ Failed To Fetch Profile

  1. Service Outage

One of the first reasons why you might not be able to log in to your myQ account could be because of myQ temporarily going out of service. At times, these services usually go under maintenance during which you aren’t able to avail any of their services for a certain period.

In such cases, there really isn’t anything that you can do about it. In fact, the only thing that you can do is wait for the service to go back online. Usually, it takes a few hours or a few days at most before the service goes fully online.

  1. Working Internet

A faulty internet connection is also a common reason why you might not be able to log into your myQ account. As using the service requires you to have a reliable working connection at all times, it will fail to load if you have any problems with your internet connection.

You can try switching to mobile internet to see if the internet has been causing the issue at the first place. Similarly, if your internet really is acting up, then you will have to take the matter to your ISP for further help in fixing the internet.

  1. Reinstalling the Application

Certain users reported how reinstalling the application actually helped in their case and lead to fixing the problem. Supposedly, the application can bug out at times due to which you will experience difficulties when trying to log in.

To tackle any such issues, all you have to do is to completely uninstall the application from your phone. Once you have removed the app, download and install it again through your phone’s app store.

  1. Clearing Cache/Data Files

Apart from fully reinstalling the application, another thing that you can do that can potentially help is to clear out the cache and data files. To do this, you will have to access your phone’s settings. You have to look for your phone’s settings and locate the application tab.

Navigate to the myQ application. There should be two options for removing both cache and data files. Tapping on both of them should wipe out both files. As soon as you are done, we recommend that you try relaunching the application to see if it worked.

  1. Contacting Support

If you still hadn’t had any luck in resolving the matter, then the only thing left is to get in touch with customer support. We strongly advise that you mention the issue in detail and not miss out on anything important.

Likewise, the support team should ask you a couple of questions for which you will have to cooperate and answer them. Once the support team has studied your case, they should help you by suggesting further troubleshooting steps and letting you know what has been causing the issue in the first place.

The Bottom Line:

Getting the error message “myQ failed to fetch profile” whenever you try to log in? Even though there can be plenty of reasons why this might happen, we highly recommend giving the article above a thorough read. Doing so should help you learn more about the possible reasons why you might be having trouble while logging into the app. Similarly, you should have a much better chance of getting the issue fixed by following these instructions.

Leave a Comment