This smart hub is used by thousands of owners across the nation because of its consistent performance. Even though it is not that rare for users to run into a few minor issues from time to time, a few basic troubleshooting steps fix these issues with relative ease. So, if you’re not getting desired performance from the garage hub, contact customer support, and they will help you maneuver through the issue.
With that said, quite a few users have mentioned issues with the myQ alerts not working on the mobile application. If you’re in a similar situation and the alerts won’t function properly, then these solutions will help you maneuver through the issue.
myQ Alerts Not WorkingÂ
- Fix Configurations
Almost all the time, this issue with the alerts not working can be traced back to incorrect configurations on the application. While adding alerts to the mobile application, users don’t give much attention to the repetition of the alerts as well as the delay between the alerts. So, if you’ve also ignored the configurations, that is likely why you’re not getting the desired performance.
The best thing you can do regarding this situation is go through all the alert configurations and eliminate the delay. Make sure that the alert is set to engage when the garage door is opened. Ideally, the problem will be fixed once you save the new configurations and test out the alert.
- Reset Application
Issues with the mobile apparition can also lead to alert problems. So, if you’re sure that the configurations are correct but the alerts are still not working, then resetting the application is a good option. It will only take a few seconds, and all you need to do is access the mobile settings and navigate to the application settings. At this point, you can select the storage options and remove all the application data.
This will log you out of the account, and the application will reset. However, you don’t have to worry about pairing your devices again, as the configurations are linked with your account. Now, you can log by to the account and then see if the alerts are working for you. Some users have also mentioned that reinstalling the application is a good method of fixing this issue.
- Reconnect Hub
Reconnecting the hub with the mobile application is another viable solution for users that aren’t getting any success with resetting the application. So, if the issue persists, just remove the hub from the mobile application and pair it again. It will reset all the hub configurations, and you will have to start the process from scratch.
Some users have also pointed out that resetting the hub after removing it from the application can further maximize your chances of fixing the alerts. Complete reset and pairing instructions are available in the owner’s manual, and it will take you a while to manage all the conflagrations after connecting the hub.
- Check Network
The network status also plays a role in determining the efficiency of the alerts. So, if you’re in a situation with the alerts not working, then make sure to check the signal strength and power cycle of the router once to eliminate any network issues. For the alerts to work perfectly, you need an optimal network connection on the mobile application as well as the myQ hub.
You can improve the network strength by moving the router closer to the myQ hub and then going through the alerts again. Ideally, the issue with the alerts not working will be fixed, and you won’t have to bother with any delayed or missed alerts.
- Add Alerts Again
Sometimes the fix to this issue is as simple as removing the alerts and then adding them again on your mobile application. So, if the issue is not fixed at this point, remove all the alerts from your phone and then add them again through the application. Depending upon the number of alerts, it can take a while, but there is a decent chance of fixing this issue.
However, if you’re unable to narrow down on the problem and the alert issue is not fixed, then calling customer support is your best bet. They will help you figure out the cause of this error, and you won’t have to spend as much time in the troubleshooting process.