Even though Moen faucets are among the highest-quality faucets on the market, they are not indestructible and may sometimes need either repair or replacement.
The good news is that Moen provides excellent customer service and will assist you in finding a solution to the issue you are having.
Moen Faucet Sensor Not Working
However, it is also beneficial to be familiar with how to diagnose the issue on your own so that you may save yourself both time and money in the long run.
This blog article will take you step-by-step through a few short troubleshooting techniques to get your Moen faucet sensor operating again.
- Go Through Carefully the Installation Manual
There are a few different things you may do if you are having difficulties getting the sensor to function properly.
Check to see whether the sensor and the faceplate are properly aligned. If it still doesn’t function, inspect the battery compartment for corrosion or any other impediment.
If it continues to be problematic, you should get in touch with customer care to for more assistance.
Your installation ID number and the serial number may be found in the handbook.
The agent will ask for those numbers in order to give you with the most precise guidance and help possible.
Additionally, you should have them guide you through how to utilize the handbook once again since doing so might resolve some of the issues.
After ensuring that everything is successfully installed, it is time to install the program on your mobile device, such as a smartphone or tablet.
Keep in mind that this is an Android app only; if you have an iPhone, please contact customer care for additional help since this software is not compatible with it.
- Check for Loose Parts
The elements of a Moen faucet sensor often get loose, which may lead to the sensor not functioning properly.
Make sure that the connection between the handle and the hose is as secure as possible by checking it.
In the event that this does not work, you will need to consider replacing the washer in order to make the system more secure.
You can usually find replacements at your local hardware store, but if they don’t have any, then call your plumber.
- Make Sure There’s Water Running
If there is insufficient water flow via the line, the sensor on a Moen faucet could not operate, which is another potential source of the problem.
In order for it to function effectively, it requires a minimum of around two gallons of water per minute.
Simply removing the aerator from the end of the spout and looking inside it will allow you to determine whether or not there is an adequate amount of water flow.
If you see an air bubble both when the water goes out and when it comes back in, there is not enough water flowing through the system.
Turn on additional warm or cold water until an acceptable quantity begins to come out, and then attempt the techniques stated above to fix a moen faucet sensor that isn’t functioning.
Last but not least, double verify that the battery is still OK. Depending on how often the faucet is used, the battery should be changed anywhere from once every three to five years.
- Clean Any Contacts with Rubbing Alcohol
If the sensor is giving you issue, you may try cleaning any contacts with rubbing alcohol if the problem persists.
For example, if you’ve put the device on a sink, take a cotton swab coated in alcohol and massage it on the battery compartment contact points.
For touchless products, use a spray bottle or cloth wet with rubbing alcohol. After cleaning, take sure to rinse and then completely dry the area before putting the new batteries.
If this does not work, disconnect the device for at least one minute before plugging it back in and giving it, another goes.
- Ensure Power to The Unit Is Good
The absence of electricity is by far the most prevalent cause of the sensor on the Moen faucet not functioning.
Check that the device has power by checking for an electric wire or outlet and making sure it is plugged in.
It’s possible that the electricity has been turned off in your home or apartment if you can’t find any plugs or cords.
You can also check the back of the sensor unit to see if there are any connections that are loose, as this could cause a disruption in the flow of power.
There are two different approaches to repairing a connection that has been disconnected.
One of these approaches involves unplugging the sensor and inverting it so that the wires may be inspected and reconnected if necessary.
Pliers are used in the alternative method to easily tighten them. It’s very likely that this will resolve the issue for you!
Turn on your water supply after you have secured any wires that may have become loose, and then check to see if the Moen Faucet Sensor is functioning properly.
In case your sensors still won’t function, we propose replacing it.
Remove the old sensor from its location on faucet, where it is typically held in place by two screws, replace it with the new sensor in its place.
Always be sure to pick the appropriate size by basing it on the amount of space that is left behind after the previous one has been removed.
- Try replacing batteries
If you have a motion sensor that is powered by batteries and it is not functioning properly, the first thing you should do is change the batteries.
If your motion sensor continues to be inoperable even after you have fitted fresh batteries in it, you may need to consider replacing it.
When a piece of hardware needs to be changed, it will often either provide a warning signal that may be heard or shown on the screen, or both. How to do it:
The batteries are put in a compartment at the base of the sensor and covered by a detachable cover.
3Remove the lid and insert four AAA alkaline or lithium batteries (not supplied) as directed on the base of the device.
Every six months, replace the old batteries with brand new ones that are disposable. This will ensure maximum performance.
When replacing the batteries in a sensor of this kind, it is essential to use brand-new alkaline or lithium batteries that have a sufficient amount of power.
This is to ensure continuous functioning for a considerable amount of time before needing to be swapped out. Recycling of lithium batteries is recommended.
Before reinserting the batteries into the sensor, you should first remove them from the device and verify their performance in a variety of other common household items.
Only then should you replace the batteries in the sensor.
After changing batteries in your motion detector and selecting Test, certain models may need pressing Activate before they begin testing correctly.
Check the back of your handbook if you’re unclear which button to push at this point.
- If Your Tap Does Not Have a Switch, Try Manually Turning It Off and On Before Resetting
Pulling up on the handle or turning it slightly clockwise will eventually cause the water to stop flowing, this is the first thing you should do.
Then, turn your switch off at the wall. The next step is to hold it in that position for ten seconds before turning it back on at the wall.
After turning the water back on, check to see that the handle hasn’t moved while it’s running. If it does, then carry out this procedure once again.
- Resetting the Moen Sensor
Because there are various distinct types of the Moen MotionSense faucet, the instructions that are provided below may alter somewhat depending on the specific model that you have.
However, in order to reset the faucet, you will first need to disconnect the data wire and the power source, which is a procedure that is consistent across the line.
- To Reset a Moen MotionSense
- Find the “control box” (it could be gray or black) that is located under the sink.
- Remove the battery pack or the AC adapter from the control box, and then disconnect it from the power supply.
- Unplug the data cable (the black cable) that is connected to the control box.
- Wait for the control box to reset, which should take about a minute.
- Make sure that the sensor on the faucet is not blocked by anything and is free from anything that could potentially interfere with it.
- Plug back in the data cable
- Connect the power cable to the outlet once more.
- Do not touch the faucet for approximately two minutes while it goes through its restart cycle.