As convenient as it can be to own a smart sensor, there can be occasions when you will suddenly encounter issues with them. At times like these, if you aren’t aware of how to proceed with the troubleshooting process, it can be frustrating and confusing.
With that said, we have noticed plenty of Lutron users complain about their occupancy sensor not working for some reason. In case you are also experiencing the same problem on your end, then here are some troubleshooting techniques that you can try to get the issue resolved for good:
How to Fix Lutron Occupancy Sensor Not Working?
- Checking the Connection
One thing that you will have to keep in mind regarding these sensors is how they will need a solid connection to the earth to function properly. As these switches can operate only using a fraction of power, you will have to thoroughly inspect the connection by opening the junction point.
Ensure that you have everything set up in the right way starting with the connection itself. If you do notice everything in order, try checking the service panel for anything that might be out of place.
- Configuring Your Sensors Again
There could be something wrong with the way you have configured your sensor. More specifically, you could have some mode or setting configured which might be causing issues with the sensor’s capability to work like it’s supposed to.
Though if that is the case, then we recommend that you go through the whole setup process again. Ensure that you reset all the stored settings and refer to a manual guide before attempting to reconfigure your sensor. This way, you should be able to rule out any issues on your end that might have caused the problem.
- Go Through the Installation Again
There’s a good chance that you might have done something wrong during the installation process. In such cases, you are bound to experience trouble with the sensor. Unfortunately, it is hard to figure out the exact reason why your sensor might not be working.
As a result, a much better approach would be to go through the whole process again. In case you face trouble while doing so, we strongly advise referring to the user manual guide that should have all the instructions regarding the installation.
- Getting Help From A Professional
In case you are having a hard time doing the troubleshooting on your own, we highly recommend that you feel free to call in a technician to your aid. As they have far better knowledge regarding these things, having a professional take a look at your sensor and the connection should give you a much better chance of getting the issue identified.
Similarly, once the reason behind the problem is successfully identified, you should also be able to apply the repairs accordingly.
- Contacting Support
You can also try calling customer support for help in getting the sensor fixed. As soon as you let the team know about the issue that you are facing, they should be able to help you get it resolved by advising further solutions that can be followed. Just make sure that you don’t miss out on anything while mentioning the issue to them.
- Getting it Replaced
If you have already tried all the steps mentioned in the list, then the only reason left behind your sensor not working is a faulty unit. In such cases, the only safe option would be to get a replacement unit instead. This way, you won’t be facing any more issues with the sensor.
The Bottom Line:
Is your Lutron occupancy sensor not working for some reason? Above, we have listed all the possible solutions to the occupancy sensor that may have malfunctioned. So, if you found yourself facing the same issue with your unit, be sure to refer to all the instructions that have been listed in the article above. Doing so should help you get the issue resolved in no time!