While there is no debate that the Illumibowl light is a great addition to your restroom, the owners did bring up problems with this light not turning off. Most of the time, the issue is not that serious and can be linked with missed installation instructions. So, there is a chance that you’ve not installed the unit correctly when it doesn’t turn off after a few moments.
It is common for the lights to come on for a few minutes when you first install the device. So, if you’re stuck in a similar situation where Illumibowl does not turn off, following these fixes should address the lighting problems.
Illumibowl Does Not Turn Off
- Reinstall Batteries
When you first install the batteries on the Illumibowl unit, this light will come on and stay on for a few minutes. There is no need to get concerned about this situation, and ideally, the light will turn off within the first five minutes. This feature is in place to show that the battery has been installed properly, and there is no need to worry about defective battery or brightness issues.
However, if the light stays on even after the five-minute mark, then you should reinstall the battery and wait for five more minutes. This minor bug often presents itself when you’re using Illumibowl, and a quick power cycle should address the situation.
- Let The Unit Dry Out
It is true that this unit is waterproof, but sometimes excess water can damage the performance of the sensors. Your first move here should be to take out the Illumibowl light and let it dry for around 2 hours. Once the time is up, you can place the batteries back inside the unit and test out the response from the light. It should turn off after you’ve waited for two more minutes.
- Go Over Installation Instructions Again
The positioning of the Illumibowl light plays directly into its performance, and if you’ve not set up the light correctly, it will remain on all the time. The sensor will detect that it is dark all time and will keep the light on. So, you need to open up the manual again and change the orientation of the Illumibowl system. This should fix the problem with Illumibowl not turning off after you’re done with the adjustment.
- Try Turning On The Lights
You should also test out the sensor by turning on the lights. This will illuminate the restroom, and the Illumibowl sensor will detect light in the room before turning off the lights. So, if the lights stay on all the time, that is just because it is dark and the sensor is not picking up any light from other sources. If the light does turn off after you illuminate the restroom, then there is nothing wrong with your device. It is just a built-in feature that will activate once it is dark and you’re unable to see the toilet.
- Check For Hardware Issues
If the Illumibowl is in rough condition, there is a chance that the sensors are damaged and not working properly. So, if you’re stuck in the same problem even after going through all of the steps mentioned above, then you need to check the sensor for hardware issues.
If the sensors are indeed damaged, you won’t be able to do anything to fix them yourself. Your best bet is to reach out to the dealer and claim your warranty. That will help you secure a replacement without any extra hassle.
- Call Customer Service
Calling customer service is a good move when you’ve just bought the unit and it is not in rough shape. The experts from customer support will make it easier to find the issue with your device. There is a chance that you’ll avoid the hassle of ordering a replacement by listening to these experts. So, just call Illumibowl customer support during office hours and have them narrow down the situation for you.
Most of the time, reinstalling the batteries should fix the situation, but if the issue is not fixed even after changing the position of the lights, then you’re dealing with a defective unit that should be replaced. So, explain your situation to the experts working in customer service and have them set up you with a replacement order.