The Honeywell unit is known for its performance consistency, but you will often deal with a few problems from time to time. As long as you’re sure that the unit is not dealing with hardware issues, you have a decent chance of fixing these issues yourself. However, if your purchase is recent then it is better to not risk anything and have the dealer fix the issue for you. Otherwise, you might void the warranty and have no real chance of fixing the issue.
Many people have mentioned Honeywell Web service errors. This communication issue can sometimes be annoying and restricts the performance of your unit. However, the following solutions can help you around this problem.
Fixing Honeywell Web Service Error
- Power Cycle Router
Power cycling the router should be one of your first steps when you’re running into this problem. There is a good chance that you’re dealing with communication issues because of poor network strength. Similarly, sometimes moving the router closer to the Honeywell unit will eliminate the problem.
If there are no issues with the signal strength, simply remove the power connections to your setup and then resupply the power. It should eliminate the majority of communication issues between the device and the router.
- Reset Connection
Sometimes using different accessories between the router and the main device can lead to this issue. So, if you’re using any Wi-Fi extenders and the unit is not directly connected to the main router, then that is probably why you’re unable to get any performance from your machine. Removing these devices should improve the signal strength, and everything should work perfectly after the router is directly connected to the main thermostat.
If the issue remains unfixed, then use the reset button on the router and try to connect it again with the Honeywell unit. Ideally, the issue will be fixed at this point, and you won’t have to bother with more issues.
- Wait for Queued Configurations
Customers have also mentioned that it can take a while for configurations to get through the app to the unit. Until these configurations are appropriately applied to the unit, you will struggle with the connection problem. So, if you’ve recently changed some configurations in the unit, then that is likely why the unit is not working perfectly.
The best thing you can do here is waiting for these queued configurations to get executed. It will only take a few minutes, and the issue with your unit will likely be fixed within a few minutes.
- Check App
Issues with the application have also been known to create similar situations for your smart unit. The good thing here is that it is not too difficult to fix issues with the application, and all you need to do is update the app or clear the stored data from the app settings.
To fix this problem with the Honeywell web service error, just remove the stored app data from the storage settings. After that, log into your user account again and check if the web service error is fixed or not.
- Reset Thermostat
If the problem is not fixed at this stage, then power cycle the thermostat by removing the power connections for around 40 seconds. After that, you can resupply the power and then check the status of the web service.
In case the issue is not fixed, then the only option left is to reset the unit. For this, you will have to press and hold down the reset button for over 40 seconds. It will remove all the user configurations, and you will have to pair the unit again with everything. So, keep that in mind and free up some time to fix the device.
- Call Technical Support
Technical support is another viable option for users that don’t want to spend too much time finding the cause of this issue. Having a professional to help you through the process eliminates a ton of work, and you can use the directions from these experts to get through the troubleshooting process.
So, make sure to check the working hours on the online website and call the support during these hours. That way, you will maximize your chances of fixing the issue, and hopefully, the unit will be fixed in no time.