While there’s no denying that the Hatch Restore is an exceptional device. Yet, there are plenty of known issues that you can encounter if you are already using the device. Regarding this, a complaint that we have often heard users make is about the Hatch Restore not responding to touch.
If you seem to be experiencing the same issue, then there isn’t any need to worry! Through this article, we will be listing down some of the most effective solutions that you can follow. So, without any further ado, let’s get right into it!
How to Fix Hatch Restore Not Responding To Touch?
- Calibrating Your Touch Screen
In case you notice your touch screen to give no response at all, then the first thing that you can do is to try and calibrate your touch screen. To do this, follow these steps:
- First, open the control panel and go to Tablet PC Settings.
- You can also just press the Windows key and type in calibrate after which you will have to choose “Calibrate the screen for pen or touch input”.
- If you just have a touch screen, you will see two tab, but for pen users, you may see three different tabs.
- Choose Calibrate found under the display tab.
- You will notice your screen to briefly go white and display a few instructions. The process is pretty simple and straightforward.
- A crosshair will pop up on the screen prompting you to touch it before it goes to the next place.
- Keep following the on-screen instructions.
- You will be asked to save these results as soon as the process ends.
- Your touch screen should now get responsive and accurately be able to interact with your touch.
As soon as the process ends, ensure that you save the calibration data.
- Rebooting Your Device
It could be that your device is acting up because of a software fault instead of any issues with the actual touch screen. For instance, your device could be hanging up which is why you aren’t getting any response out of your device.
In such cases, the best course of action would be to make the device go through a complete reboot. Start by turning off the device by unplugging it from any power source as well. Keep the device turned off for around 30 seconds before you try turning it back on. This will also reset your Hatch Restore state.
- Update the Firmware
If you have an older version of firmware installed on the device. It could also be one of the prime reasons why you have your device acting up. To fix this, you will need to ensure that you update the Hatch app on your smartphone.
As soon as you do, you will automatically get a prompt for updating the device’s firmware. However, if it is already running on the latest version, then you won’t be getting any prompts.
- Seeking Professional Help
If following the above-mentioned solutions didn’t help in your case, then the only other thing that you can do in this case is to ask for professional advice. You can either get the device checked, or contact the support team for further help.
Alternatively, if your device is under warranty, then you should definitely try claiming the warranty on the device. Else, if nothing seems to be working, then you may have to get a complete replacement unit. On top of that, this may cost you some extra money so you should be willing to spend on getting a new unit.
The Bottom Line:
Hatch Restore not responding to touch? There’s a good chance that your device might be getting stuck, which is why the touch isn’t working. In such cases, you should start with power cycling the device as it will fully reset its state.
Though if that does not work, then you can try following all the other solutions that we have mentioned in the article above.