The initial setup with Genie 2 can be a bit complicated when you don’t have a reliable connection. It is true that you’ll get amazing specifications with a massive storage capacity and compatibility with other clients. However, if you’re not that experienced, then seeking help from a professional will help you with the installation of Genie 2.
There have been a ton of reports where users complained about Genie 2 not working. Most of the time, these reports are related to incorrect setup, and you’ll likely run into similar issues. So, here are some possible methods that can be used to get your Genie 2 unit working again.
Genie 2 Not Working
- Reboot Genie 2
Most of the time, it is just a minor bug and if you’re sure that the power supply to the unit is optimal, just reboot the system. It won’t wipe any configuration, and you’ll have complete access to the wireless features after the unit turns back on. So, just remove the power from the unit for five minutes and then turn the power back on. That should be enough to address the situation with Genie 2 not working.
Similarly, you can also rely on the reset button if you’re going through the initial setup. The red button on the back of the unit will reset the device back to factory settings, and you won’t have to worry about any programming bugs after that. However, you’ll have to go through the whole initial setup one more time after resetting the unit.
- Check Power Connection
The LED status on your Genie 2 will make it pretty easy to narrow down on the possible issues. If the power LED status is not on or flickering, then you’ll know for sure that the power connections are not optimal. Most of the time, this can be traced back to insufficient supply from the power outlet, and you need to try a different outlet to get the unit working again. However, it would be better to call an electrician to look at your electrical connections if the voltage is indeed insufficient.
- Let Genie 2 Install Updates
When the unit is not responding to any input and the status LED is flashing white, then that points towards software updates. You need to wait for a few hours to allow the Genie 2 system to download updates and install them on the system. So, be patient and let your device update the unit to the latest version. You’ll notice a much better performance from the unit once it is updated to the latest version.
- Fix Loose Connection
Sometimes, you’re just dealing with loose connections, and there is nothing wrong with the unit configurations. So, just check the power input as well as other cables connected at the back of your unit for loose connections. Make sure that all the connections are fully secure and there is no harm in reconnecting all the cables properly one more time to narrow down on the issue with Genie 2 not working. More often than not, the unit will start working perfectly after you reconnect the wires.
- Check For Damaged Cables
At this point, you just need to look for damaged cables behind the Genie 2 system. While this unit is pretty efficient, it is not the most durable unit on the market. So, if the cables get damaged or the port is filled with debris, you won’t be able to get any response from the unit. For this reason, you need to check for damaged cables and then get a replacement if the cables are indeed damaged. There is no point in using the system with damaged wiring as that will only create more issues.
- Claim WarrantyÂ
Lastly, there is always a possibility that you’re using a faulty unit. So, if the unit won’t respond even after you check all the cables and programming configurations, then the only possibility left is that your device is defective. The only thing you can do in this situation is to claim the warranty and get a replacement. It won’t be a hassle if the purchase is recent and it has only been a few months since you’ve installed the Genie 2 system in your smart home.