While there aren’t many complaints about the video quality and the treat tossing features brought forward by Furbo, you’ll still struggle with the initial setup of this device. A common complaint by owners is that the Furbo light won’t turn green after the unit has been powered up. The green LED light indicates that the unit is in setup mode, and you’ll be able to link it up with the application.
On the other hand, if the unit keeps presenting the white light, then you won’t be able to move forward with the setup. So, if you’re stuck in the same error and the Furbo light is not turning green, then these solutions should help you get the unit in setup mode.
How to Fix Furbo Light Not Turning Green?
1. Power Cycle Your Dog Camera
In the majority of cases, owners were dealing with minor bugs that could be fixed by power cycling the Furbo camera. Simply removing the power adapter from the source and then plugging it back in after waiting for a few minutes will address this situation with the Furbo light not turning green. So, if you’re sure that the Furbo dog camera is not in rough conditions, then a simple power cycle is all you need to get the unit working again.
2. Check Voltage Output
The voltage output from the outlet is one of the most common reasons why you might be running into this issue. When the power supply to the Furbo camera is not optimal, you will run into this issue where the light will not be turning green. So, even though the camera has a white LED indicator on, it doesn’t mean that the voltage to the unit is optimal.
To confirm the voltage status, you can make use of a multimeter and then check the output from the source directly. If the output doesn’t match the Furbo requirements, then the only reasonable action here is to call an electrician.
3. Use A Different Adapter
Issues with the adapter and the power cable are also not that rare. Most of the time, it’s the adapter if you’re sure that you’re using the original cable from Furbo. Replacing the adapter fixed this situation for most owners, and you should try the same method. It is a good idea to cycle through different adapters to address this situation. Hopefully, that will fix the power-related issues to the Furbo system.
4. Check Furbo Cable
Even if you’re using the original cable from Furbo, it can sometimes create problems with the Furbo system. If your cable is kinked at a weird angle or there are any frayed sections on your cable, then you’re better off with a replacement. There is no point in keeping using a damaged cable as that will only create power problems with the Furbo system. So, if the green light is not turning on and the Furbo unit keeps showing the white light, then it is time to try out different cables.
5. Try Hard Resetting Furbo Camera
At this point, you should move forward with the hard reset procedure. There is always a chance that you’re running into these complications because of programming bugs. Simply inserting a paperclip in the hole behind your Furbo dog camera will help you reset the device. You have to hold down on the reset button for around 30 seconds and then wait for the LED to change colors.
Once the unit has reset, it will flash a white LED indicator once more and then switch to green after 30 seconds or so. So, make sure to wait for the LED to stabilize and then switch to green, and don’t power cycle the device immediately.
6. Call Furbo Support For Help
There is also a possibility that your Furbo unit is defective if it is not working at this point. Most of the time, this issue is related to the power supply to the system, and you should be able to fix the problem after checking the cable, adapter, and power source. The reset will further address all minor programming bugs, and you should have a working unit after going through the steps mentioned above. However, if you’re still stuck on the same issue, then you’re better off seeking help from an expert.